Brittany Hodak

Brittany Hodak is a customer experience strategist who transforms ordinary customers into passionate superfans through her proprietary SUPER Model™ framework. Her expertise bridges the gap between customer satisfaction and sustainable business growth. As the author of "Creating Superfans," which Forbes declared essential for any business with customers, Brittany has established herself as a thought leader in customer experience. She founded and scaled an entertainment agency to eight figures, collaborating with icons like KISS, Taylor Swift, and Dolly Parton while creating award-winning collectibles that sold over 10 million copies worldwide. Brittany helps organizations navigate today's competitive marketplace by converting customer interactions into powerful advocacy opportunities. Her methodology enables companies to identify and leverage their unique competitive advantages, resulting in increased customer retention, higher lifetime value, and organic growth through word-of-mouth referrals—critical advantages in an era where customer acquisition costs continue to rise. Audiences leave Brittany's presentations with practical strategies to identify their superfan triggers, actionable frameworks to implement experience-driven growth, and measurable approaches to quantify the ROI of customer experience initiatives. Her insights are immediately applicable across departments and organizational levels. Book Brittany for a customized, high-energy keynote that will equip your team with the tools to transform customer relationships into your most valuable business asset.