Customer experience (CX) is crucial in business because it directly influences customer loyalty, brand reputation, and profitability. A positive customer experience leads to higher customer satisfaction, which can result in repeat business and word-of-mouth recommendations. In contrast, a negative experience can drive customers to competitors and damage the brand. Businesses that prioritise and continuously improve customer experience can differentiate themselves in a crowded market, fostering long-term relationships with their customers. As Bill Gates, co-founder of Microsoft, said, "Your most unhappy customers are your greatest source of learning."
Expert insights from customer experience speakers
We’re proud to offer an inspiring line-up of customer experience speakers (CX speakers) for every event and occasion, each with diverse experiences and expertise. Our speakers specialise in various areas, from designing seamless customer journeys to implementing effective feedback systems like Net Promoter Score, and their insights can help your company create a truly customer-centric culture. They offer strategies for enhancing customer satisfaction, loyalty, and advocacy, ensuring your business meets and exceeds customer expectations in today's competitive marketplace. Speaking topics include:
- Reimagining the customer journey at every touch point.
- Designing customer-centric experiences in the digital age.
- Leveraging data and analytics to enhance customer service.
- Building brand loyalty through exceptional customer interactions.
- Innovations in customer experience technology and strategies.
What sort of events can I book a customer experience speaker for?
Customer experience speakers are versatile professionals suitable for a wide range of events. They excel in traditional speaking roles like keynote presentations, fireside chats, and panel discussions. These experts also shine in interactive workshops, seminars, and training sessions. Corporate events benefit from their insights, including away days, annual meetings, and leadership retreats. Customer experience speakers adapt well to various formats, from academic lectures to virtual conferences. Whether you're organising an intimate gathering or a large-scale conference, a customer experience speaker can provide valuable expertise and inspiration to elevate your event.
If you're looking for an expert keynote speaker to provide a fresh perspective for your business, we can help. You can reach us by email at hello@getapeptalk.com, by filling out the contact form on our website, through our chat feature, or by calling us at +44 (0)203 835 2929 (UK) or +1 737 888 5112 (US). We work with thousands of speakers and can provide expert recommendations or schedule a free strategy session to understand your business needs.
Talk to us today to discover how PepTalk can enhance your learning initiatives, enrich your events, bolster well-being, and positively
transform your culture programs.
