Available to book
Brittany Hodak
Customer Experience
Customer Loyalty
Creativity
Transform ordinary customers into passionate superfans with Brittany Hodak, speaker and customer experience strategist. Brittany works with organizations to increase retention, boost lifetime value, and drive organic growth through her proprietary SUPER Model™ framework, delivering proven results for clients like KISS, Taylor Swift, and Dolly Parton.
High Energy
Business Leader
Author
Brittany Hodak is a customer experience strategist who transforms ordinary customers into passionate superfans through her proprietary SUPER Model™ framework. Her expertise bridges the gap between customer satisfaction and sustainable business growth.
As the author of "Creating Superfans," which Forbes declared essential for any business with customers, Brittany has established herself as a thought leader in customer experience. She founded and scaled an entertainment agency to eight figures, collaborating with icons like KISS, Taylor Swift, and Dolly Parton while creating award-winning collectibles that sold over 10 million copies worldwide.
Brittany helps organizations navigate today's competitive marketplace by converting customer interactions into powerful advocacy opportunities. Her methodology enables companies to identify and leverage their unique competitive advantages, resulting in increased customer retention, higher lifetime value, and organic growth through word-of-mouth referrals—critical advantages in an era where customer acquisition costs continue to rise. Audiences leave Brittany's presentations with practical strategies to identify their superfan triggers, actionable frameworks to implement experience-driven growth, and measurable approaches to quantify the ROI of customer experience initiatives. Her insights are immediately applicable across departments and organizational levels.
Book Brittany for a customized, high-energy keynote that will equip your team with the tools to transform customer relationships into your most valuable business asset.
Brittany Hodak transforms ordinary customers into passionate superfans through her proprietary SUPER Model™ framework, helping organizations increase retention, boost lifetime value, and generate organic growth through word-of-mouth referrals. Book Brittany for a customized, high-energy keynote that will equip your team with practical strategies to convert customer interactions into your most valuable business asset.
often considered together
Vinay Parmar
Customer Experience
Customer Loyalty
frequently asked questions
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Email brittany.hodak@getapeptalk.com or call PepTalk on +44 20 3835 2929 (UK) or +1 737 888 5112 (US), and one of our speaker agents will contact you within hours to confirm Brittany's availability and fees. If you can, please include your budget upfront – it helps us fast-track your request. It’s also helpful to know the date, format (virtual or in-person), location, and a bit about your audience.
Brittany Hodak structures her presentations around the SUPER Model™ framework, a proprietary step-by-step methodology drawn from her book Creating Superfans, which guides audiences through converting customer interactions into advocacy opportunities with measurable ROI outcomes.
Brittany Hodak speaks on customer experience, customer loyalty, and storytelling-driven business growth. She is the author of Creating Superfans, which Forbes declared essential for any business with customers, and previously founded an entertainment agency she scaled to eight figures.
No. PepTalk adds no booking fee, so you pay the speaker's fee and nothing beyond it. The service, from shortlist through to contracts and event-day logistics, is included. For repeat or multi-event bookings, PepTalk can agree preferential rates with your procurement team.
Share your event date, audience, format, objectives and budget, and PepTalk sends a hand-picked shortlist within 24 hours. Each suggestion comes with a profile, a fee and a recommendation on the strongest fit. Once you choose, PepTalk handles contracts, travel and logistics through to event day.
The typical fee range is the speaker's standard in-person fee in their home market, shown in their local currency. It moves with format, location, date and session length: virtual sessions and shorter slots usually cost less, while international travel and peak dates cost more. Send your brief to PepTalk and the team will confirm the exact fee in your currency.
Not all of them, and it makes no difference to your booking. PepTalk's network of 15,000+ speakers covers talent the team works with directly alongside speakers represented by agents and agencies worldwide. PepTalk approaches the speaker, negotiates the fee and handles contracting either way.
Three to six months ahead is comfortable for most events, and 12 months is better for large conferences, peak-season dates or one specific in-demand speaker. Shorter timelines are workable, and PepTalk regularly fills last-minute and replacement bookings within days. Availability is the constraint, so get in touch as soon as you have a date.
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