Availability dot

Avalaible to book

CX Godfather & XM transformation leader

Bruce Temkin

Transform customer experiences with Bruce Temkin, speaker and "Godfather of Customer Experience." Bruce works with organizations to navigate digital transformation, AI implementation, and human-centric design, delivering actionable insights backed by decades of XM leadership and global industry recognition.

Trusted by temkinsight, Qualtrics XM Institute, Temkin Group

Bruce Temkin

Speaker Biography

Key topics about

  • Known as the “Godfather of Customer Experience”
  • Former Global Head of Qualtrics XM Institute
  • Co-founder and Chairman Emeritus of the Customer Experience Professionals Association
Bruce Temkin is a change architect who helps organizations navigate ambiguity, complexity, and uncertainty to become more human-centric. Known as the "Godfather of Customer Experience," he is an Experience Management (XM) visionary who has shaped industry mega-trends including the Internet economy, cloud computing, digital transformation, and AI. Bruce's core strength lies in forecasting technology-driven trends, anticipating their impact on humans, and providing clear, actionable advice. Bruce is currently incubating temkinsight, a new firm focused on "Humanity@Scale." He previously created and led the Qualtrics XM Institute, providing thought leadership and training to help organizations master XM and building a global community of XM professionals. Before that, he was managing partner of Temkin Group, a research and advisory firm that guided global brands in customer-centricity and loyalty building. He co-founded and is chair emeritus of the Customer Experience Professionals Association (CXPA.org) and was a top analyst at Forrester Research. Bruce is a dynamic keynote speaker renowned for combining deep expertise with an engaging and entertaining style, captivating audiences of all sizes.

Topics, Sessions and Talks

The Power Of Experience
Experiences are the cornerstone of human interaction – from the products we consume to the services we utilize and the companies we engage with. Some leaders underestimate its significance, yet the strategic management of experience is the key differentiator between success and failure. Those who aspire to lead their industries must become masters of experience design, crafting impactful interactions that resonate with their customers, employees, and partners on an emotional level. Bruce Temkin is here to show you how.

Why We Recommend Booking Bruce

Book Bruce to inspire your team with his visionary insights on navigating change and enhancing customer experience. His engaging style and deep expertise will empower your organization to embrace complexity, drive innovation, and foster a human-centric culture, ensuring you stay ahead in today’s rapidly evolving landscape.

Check Bruce's availability

Trusted by temkinsight, Qualtrics XM Institute, Temkin Group

Featured Projects

Project image

frequently asked questions

Got Questions About Booking a Speaker?

What topics does Bruce Temkin specialise in?
Bruce Temkin specialises in discussing customer experience, experience management, technology-driven trends and more.
What is Bruce Temkin's speaking style like?
Bruce captivates audiences with his dynamic and engaging delivery, blending deep expertise with entertainment. His presentations inspire organisations to embrace human-centric approaches in navigating complexity and change.
Does Bruce Temkin offer virtual speaking engagements?
Yes, Bruce Temkin offers virtual speaker bookings for webinars, online conferences, and remote or distributed team engagements.
Have all the speakers on the website previously worked with PepTalk?

Not necessarily. While the speakers listed on our website may not have worked with PepTalk in the past, they are recognized professionals in the industry and known to engage in similar events and engagements. We work with a wide variety of speaker agents and talent agencies to ensure we have the best selection of speakers, hosts, comedians and entertainers available.

Can I request autographs, personal greetings, signed merchandise, or fan mail from the speakers?

Sorry, we do not accept requests for autographs, signed merchandise, fan mail, or any non-commercial contact with the speakers, comedians or entertainers.

How can I report an issue or make changes to an expert profile?

If you notice something that needs attention or have any queries regarding an expert speaker profile, feel free to email us at experts@getapeptalk.com, and we’ll be happy to assist.

Can I book podcast guests through PepTalk?

Yes. PepTalk books commercial podcast guests every week of the year. A high-profile voice can boost your podcast's reach and deliver ideas to your audience at scale. Fees typically start from £1,200 / $1,500, depending on the expert. Our network includes bestselling authors, industry leaders, and cultural figures who have appeared on leading global podcasts — and many host their own. Whether you want bold insights, candid stories, or deep expertise, we'll help you find the right guest to elevate your show. Contact us today to book your next podcast guest.

Help, I need a last-minute speaker for my event!

No problem! We often handle last-minute requests and can secure or replace a speaker, comedian, awards or event host quickly — almost anywhere in the world. However, speaker availability might be limited as the event date approaches. Email hello@getapeptalk.com with your requirements.

Trusted by 5k+ clients

Book a Speaker
Who Nails It

Tell us what you’re working on and we’ll match you with the talent your audience won’t stop talking about.

Waves on cta form
Waves on cta form