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Ritz-Carlton founder & service expert

Horst Schulze

Transform your organization's service and hospitality standards with Horst Schulze, speaker, founding president and COO of Ritz-Carlton, and renowned expert in leadership and customer service.

Trusted by Ritz-Carlton, Capella Hotels, Hyatt

Horst Schulze

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Atlanta, United States

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Horst Schulze's biography

At a glance

  • Founder of Ritz-Carlton and Capella Hotels
  • Visionary in luxury hospitality and service excellence
  • Recipient of the hotel industry's "Industry Oscar"
Horst Schulze, a renowned figure in the international hotel industry, is best known as the founder of Ritz-Carlton and Capella Hotels. Born in the Eifel-Moselle region, Schulze's career began with apprenticeships in prestigious international grand hotels like the Savoy in London and the Plaza Athénée in Paris. His dedication and work ethic led him to managerial roles in luxury hotel groups like Hyatt, where he eventually became Vice President. Schulze's commitment to excellence and top-tier service culminated in the establishment of the ultra-luxury hotel group "Capella," catering to the top two percent of business and leisure travelers globally. His influence on the hotel industry was profound, particularly during his tenure as President and COO of Ritz-Carlton, where he shaped the brand's service, appearance, and corporate philosophy. Schulze's emphasis on professional service excellence earned him accolades and recognition, including the hotel industry's "Industry Oscar" for his outstanding contributions. Despite facing health challenges, Schulze's legacy as a visionary hotelier remains a testament to his unwavering pursuit of excellence and dedication to the hospitality industry.

Horst's showreel and videos

Topics, sessions and talks

Service Matters
It is one thing to provide service – it is another to be able recognize it. An internal measurement system is an invaluable tool to assess the performance results of your service delivery system. Mr. Schulze shows how to determine appropriate standards and create reliable systems to measure the impact of your service.
Mastering Luxury Hospitality: Service Excellence and Leadership Lessons
Lessons from Horst Schulze, Founder of Ritz-Carlton and Capella Hotels. The audience will delve into the journey of Horst Schulze, from his early days in Europe's grand hotels to redefining luxury hospitality. He emphasizes service excellence and visionary leadership in the hotel industry.

Why we recommend booking Horst

Horst Schulze brings unparalleled insights from transforming the luxury hospitality sector, embodying excellence, innovation, and leadership. Booking him as a speaker offers your team or business the unique opportunity to learn from a visionary who redefined customer service standards globally. His profound experience and captivating storytelling will inspire and equip your organization to pursue excellence in every endeavor.

Check Horst's availability

Trusted by Ritz-Carlton, Capella Hotels, Hyatt

frequently asked questions

Have Questions About Booking?

What topics does Horst Schulze specialise in?
Horst Schulze specialises in discussing luxury hospitality, service excellence, hotel management and more.
What is Horst Schulze's speaking style like?
Horst delivers with energy and inspiration, engaging audiences through persuasive messaging. His dynamic style motivates listeners, making him the right speaker at the right time for impactful business events.
How can I book Horst Schulze for my next event?
Email horst.schulze@getapeptalk.com or call us on +44 20 3835 2929 (UK) or +1 737 888 5112 (US), and one of our speaker agents will contact you within hours to confirm availability and fees. If you can, please include your budget upfront – it helps us fast-track your request. It’s also helpful to know the date, format (virtual or in-person), location, and a bit about your audience. As speaker agents, PepTalk can secure Horst Schulze for commercial and corporate events, conference keynotes, leadership talks, celebrity brand endorsements & partnerships, personal appearances, and motivational speaking engagements. We can assist with enquiries about Horst Schulze's speaking fees, availability, and booking process for private business functions, industry conferences, and team events. Please note, for media interviews, autographs, charity appearances, or personal matters, we recommend contacting Horst Schulze directly.
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