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CX strategist & bestselling author

Steven Van Belleghem

Customer Experience

Customer Loyalty

Artificial Intelligence

Transform customer experiences with Steven Van Belleghem, speaker and customer experience strategist. Steven works with global businesses to blend digital innovation and human connection, delivering actionable insights as a best-selling author and worldwide authority on customer relations.

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Steven Van Belleghem
Steven Van Belleghem

Steven Van Belleghem

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€11–25k

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Book Steven

Starting from

€11–25k

Send an email

loading@getapeptalk.com

Give us a call

+44 203 835 2929

Enquire Steven Now

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Speaker Biography

Thought Leader

Business Leader

Professional

Author

Key topics about

  • Renowned author of CX bestsellers
  • Advocate for long-term customer relationships
  • Expert opinions in Forbes, WARC, The Guardian
Steven Van Belleghem is a visionary in the realm of customer experience, renowned for his ability to blend common sense with cutting-edge technology and a human touch. As a best-selling author and sought-after speaker, Steven captivates audiences worldwide with his insights into the future of customer relations. His books, including "The Offer You Can't Refuse" and "When Digital Becomes Human," have become essential reads for businesses aiming to thrive in a digital age. Steven's approach emphasizes the importance of long-term customer engagement and social responsibility, making his strategies particularly relevant in today's rapidly evolving market. He offers actionable insights that empower companies to transform their customer interactions from mere transactions to meaningful relationships. By focusing on empathy and innovation, Steven helps businesses unlock their potential as 'diamonds in the rough,' ready to shine in the competitive landscape. Book Steven Van Belleghem for your next event and discover how to create customer experiences that not only satisfy but delight, ensuring your business stands out in the modern marketplace.

Steven's Showreel and Videos

Topics, Sessions and Talks

Customers The Day After Tomorrow
In his latest book and keynote, Steven explores how companies can win customers in a world dominated by AI, bots, and automation. As we enter phase 3 of digitalization, he highlights the enormous benefits for customers, including faster-than-real-time service, hyper-personalized offerings, and seamless user interfaces. Steven discusses three key investment areas to achieve the perfect customer experience, leveraging data to enhance interactions, introducing new customer interfaces, and strategies to combat digital commoditization. Attendees will learn how to use cutting-edge technologies to win customer loyalty and augment employee intelligence.
When Digital Becomes Human
Steven emphasizes the urgent need for a radical transformation in customer relationships. In a world dominated by self-service, big data, and customer automation, integrating online and offline experiences is crucial. Companies risk their future if they fail to embrace digital relationships. However, digital transformation alone isn't enough; customer relations must also evolve on a human level. Key challenges include balancing man and machine, defining the human touch, and maximizing human connections. Steven's renowned narrative, "When Digital Becomes Human," explores combining digital and human elements in customer strategy. Attendees will learn how to navigate this provocative, exciting, and sometimes daunting journey.
CX Strategy: The offer you can’t refuse
Steven Van Belleghem emphasises that having a quality product and good service is merely the baseline for success in today's competitive market. He argues that digital convenience is essential, but not sufficient for winning customer loyalty. To truly stand out, businesses must go beyond convenience and create compelling offers that resonate with customers. Attendees will learn strategies to enhance customer relationships and differentiate their brand in a crowded marketplace.
Creating A Strong Customer Culture
Steven Van Belleghem highlights a significant paradox in customer experience: while companies aim to delight customers, their execution often falls short. Despite their good intentions, many organisations struggle to translate plans into effective actions, remaining "diamonds in the rough." Drawing from over twelve years of discussions with thousands of CX professionals, Steven emphasises the gap between aspiration and reality in customer experience. Attendees will learn how to bridge this gap and enhance their customer engagement strategies.

Why We Recommend Booking Steven

Steven Van Belleghem ensures your team gains cutting-edge insights into customer experience, empowering them with strategies for building lasting customer relationships. Learn from a best-selling author how to leverage technology, empathy, and social responsibility to stay ahead.

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frequently asked questions

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What topics does Steven Van Belleghem specialise in?
Steven Van Belleghem specialises in discussing customer experience, technology, social responsibility and more.
What is Steven Van Belleghem's speaking style like?
Steven delivers visionary insights with clarity and warmth, blending technology and empathy. His engaging style empowers audiences to build meaningful customer relationships and embrace innovation in a rapidly changing business world.
Does Steven Van Belleghem offer virtual speaking engagements?
Yes, Steven Van Belleghem offers virtual speaker bookings for webinars, online conferences, and remote or distributed team engagements.
Have all the speakers on the website previously worked with PepTalk?

Not necessarily. While the speakers listed on our website may not have worked with PepTalk in the past, they are recognized professionals in the industry and known to engage in similar events and engagements. We work with a wide variety of speaker agents and talent agencies to ensure we have the best selection of speakers, hosts, comedians and entertainers available.

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