Available to book
Kate Hardcastle
Transform customer engagement with Kate Hardcastle MBE, speaker, consumer behaviour expert. Kate works with global brands to improve profit, sustainability, and brand longevity, delivering actionable insights for Disney, Marks & Spencer, and EVRI.
Global go-to consumer specialist and speaker Kate Hardcastle is a multi-award-winning international business consultant, broadcaster & author. She works with some of the world’s biggest brands, including Disney, Marks & Spencer & EVRI, to reimagine customer engagement.
A highly respected media business presenter & reporter, she has created & featured in documentaries and prime-time TV and radio shows. With a career as a business advisor to top brands, Kate has developed transformative strategies that improve profit, process, brand longevity, and social responsibility. She is the founder of the sustainability campaign Buy Smarter, Buy Greener.
Kate, an in-demand keynote speaker, regularly delivers insights on consumer behaviour and business innovation. She was awarded an MBE by Her Majesty The Queen for services to business & entrepreneurship. She also hosts The Rock N Roll Business Podcast, sharing success stories with actionable lessons. Her first book The Science of Shopping is out this year.
Topics, sessions and talks
In her talk, Kate Hardcastle explores "The Human Touch in a Digital World," focusing on the balance between advanced technology and human-centric retail strategies. She discusses how AI and automation are transforming customer journeys while emphasising the importance of empathy and emotional intelligence in creating meaningful retail experiences. Attendees will learn how to effectively integrate technology with a personal touch to enhance customer engagement and satisfaction in the evolving retail landscape.
Kate Hardcastle will explore how to reinvent customer experience by bridging the gap between online and offline retail. She will discuss unified commerce strategies that integrate physical stores with digital platforms, emphasising the importance of data in crafting personalised, omnichannel experiences. Attendees will learn how to meet modern consumer expectations and enhance their retail strategies for a more cohesive shopping experience.
Kate Hardcastle will explore the evolution of trust in her session, "The Evolution of Trust: Building Consumer Loyalty Through Transparency and Tech." She will discuss the growing importance of sustainability and ethical practices, alongside consumer demands for transparency. Attendees will learn how technological innovations, such as blockchain and smart contracts, can significantly enhance supply chain transparency, ultimately fostering long-term consumer loyalty. This session promises valuable insights into building trust in today’s market.
Unlock unparalleled consumer insights with Kate Hardcastle MBE, the original voice of the consumer. As a trusted advisor to global brands like Disney and American Express, Kate's expertise in consumer engagement and sustainability drives growth and innovation. Book Kate now to transform your business strategies and address today's challenges directly.
Testimonials
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frequently asked questions
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To book Kate Hardcastle, email kate.hardcastle@getapeptalk.com or call PepTalk on +44 20 3835 2929 (UK) or +1 737 888 5112 (US), and one of our speaker agents will contact you within hours to confirm Kate's availability and speaking fee. If you can, please include your budget upfront – it helps us fast-track your request. It’s also helpful to know the date, format (virtual or in-person), location, and about your audience.
No. PepTalk adds no booking fee, so you pay the speaker's fee and nothing beyond it. The service, from shortlist through to contracts and event-day logistics, is included. For repeat or multi-event bookings, PepTalk can agree preferential rates with your procurement team.
Share your event date, audience, format, objectives and budget, and PepTalk sends a hand-picked shortlist within 24 hours. Each suggestion comes with a profile, a fee and a recommendation on the strongest fit. Once you choose, PepTalk handles contracts, travel and logistics through to event day.
The typical fee range is the speaker's standard in-person fee in their home market, shown in their local currency. It moves with format, location, date and session length: virtual sessions and shorter slots usually cost less, while international travel and peak dates cost more. Send your brief to PepTalk and the team will confirm the exact fee in your currency.
Not all of them, and it makes no difference to your booking. PepTalk's network of 15,000+ speakers covers talent the team works with directly alongside speakers represented by agents and agencies worldwide. PepTalk approaches the speaker, negotiates the fee and handles contracting either way.
Three to six months ahead is comfortable for most events, and 12 months is better for large conferences, peak-season dates or one specific in-demand speaker. Shorter timelines are workable, and PepTalk regularly fills last-minute and replacement bookings within days. Availability is the constraint, so get in touch as soon as you have a date.
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