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Consumer behaviour expert & speaker

Kate Hardcastle

Transform customer engagement with Kate Hardcastle MBE, speaker, consumer behaviour expert. Kate works with global brands to improve profit, sustainability, and brand longevity, delivering actionable insights for Disney, Marks & Spencer, and EVRI.

Trusted by Disney, Marks & Spencer, EVRI

Kate Hardcastle, Speaker | Business Consultant, Author
Kate Hardcastle

Kate Hardcastle

London, United Kingdom

Typical fee range

£6–10k

This is an estimated fee range for local in-person events. Location and format affect the final fee.

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London, United Kingdom

Starting from

£6–10k

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loading@getapeptalk.com

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+44 203 835 2929

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Kate Hardcastle's biography

At a glance

  • Founder of 'Buy Smarter, Buy Greener' movement
  • Trusted consumer expert on BBC, ITV, and Channel 4
  • MBE recipient for contributions to business and entrepreneurship
Global go-to consumer specialist and speaker Kate Hardcastle is a multi-award-winning international business consultant, broadcaster & author. She works with some of the world’s biggest brands, including Disney, Marks & Spencer & EVRI, to reimagine customer engagement. A highly respected media business presenter & reporter, she has created & featured in documentaries and prime-time TV and radio shows. With a career as a business advisor to top brands, Kate has developed transformative strategies that improve profit, process, brand longevity, and social responsibility. She is the founder of the sustainability campaign Buy Smarter, Buy Greener. Kate, an in-demand keynote speaker, regularly delivers insights on consumer behaviour and business innovation. She was awarded an MBE by Her Majesty The Queen for services to business & entrepreneurship. She also hosts The Rock N Roll Business Podcast, sharing success stories with actionable lessons. Her first book The Science of Shopping is out this year.

Kate's showreel and videos

Topics, sessions and talks

The Human Touch in a Digital World: Reimagining Retail in the Age of AI
In her talk, Kate Hardcastle explores "The Human Touch in a Digital World," focusing on the balance between advanced technology and human-centric retail strategies. She discusses how AI and automation are transforming customer journeys while emphasising the importance of empathy and emotional intelligence in creating meaningful retail experiences. Attendees will learn how to effectively integrate technology with a personal touch to enhance customer engagement and satisfaction in the evolving retail landscape.
Reinventing Customer Experience Through Unified Retail
Kate Hardcastle will explore how to reinvent customer experience by bridging the gap between online and offline retail. She will discuss unified commerce strategies that integrate physical stores with digital platforms, emphasising the importance of data in crafting personalised, omnichannel experiences. Attendees will learn how to meet modern consumer expectations and enhance their retail strategies for a more cohesive shopping experience.
The Evolution of Trust: Building Consumer Loyalty Through Transparency and Tech
Kate Hardcastle will explore the evolution of trust in her session, "The Evolution of Trust: Building Consumer Loyalty Through Transparency and Tech." She will discuss the growing importance of sustainability and ethical practices, alongside consumer demands for transparency. Attendees will learn how technological innovations, such as blockchain and smart contracts, can significantly enhance supply chain transparency, ultimately fostering long-term consumer loyalty. This session promises valuable insights into building trust in today’s market.

Why we recommend booking Kate

Unlock unparalleled consumer insights with Kate Hardcastle MBE, the original voice of the consumer. As a trusted advisor to global brands like Disney and American Express, Kate's expertise in consumer engagement and sustainability drives growth and innovation. Book Kate now to transform your business strategies and address today's challenges directly.

Check Kate's availability

Trusted by Disney, Marks & Spencer, EVRI

Testimonials

Kate's unique insight into the retail landscape was timely and on target to help our community understand the challenges ahead. Kate's presentation and speaking style are both very natural and professional and she combined personal anecdotes, practical concepts, tools and advice with sage advice that was interesting, insightful and relevant.

Director, Seiko

Working with Kate Hardcastle for our first London event was an incredible experience. What truly stood out was her ability to speak with such depth and clarity about retail and consumer trends. Her absolute passion for the subject shone through in every word, making the discussion both insightful and inspiring. Kate’s expertise and genuine enthusiasm carried across throughout the entire session, captivating both the audience and the panel. Beyond her knowledge, she was approachable, professional, and an absolute pleasure to collaborate with. We couldn’t have asked for a better expert to join our panel and are already looking forward to working with her again!

X-Hoppers

Kate’s dynamism when hosting our events has helped engage the Fragrance Foundation in a new way to its members, her knowledge, passion and expertise has helped to elevate our offering.

Linda Key Jackson

CEO, Fragrance Foundation UK

Featured Projects

Kate Hardcastle - The Science Of Shopping book cover
Kate Hardcastle - Rock 'N' Roll Business podcast cover

frequently asked questions

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What does 'typical fee range' mean?

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Before your speakers arrive, confirm AV is tested, a green room is ready, and printed schedules are on hand. Prepare warm introductions for each speaker and brief your team on timings. PepTalk speakers come fully briefed, making event-day logistics smoother and stress-free from the start.

What's the difference between a keynote speaker, an MC, and event entertainment?

A keynote speaker delivers an inspiring or informative talk. An MC hosts and guides the event, keeping things on track. Entertainment — like a band or comedian — creates atmosphere and fun. Each serves a different purpose, and PepTalk can help you book the right talent for all three.

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Yes! At PepTalk, you can absolutely bundle entertainment and speakers into one seamless package. It's a great way to create a fuller event experience while enjoying simplified booking and better value. Our team handles everything together, making the process effortless for you.

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