Global go-to consumer specialist and speaker Kate Hardcastle is a multi-award-winning international business consultant, broadcaster & author. She works with some of the world’s biggest brands, including Disney, Marks & Spencer & EVRI, to reimagine customer engagement.
A highly respected media business presenter & reporter, she has created & featured in documentaries and prime-time TV and radio shows. With a career as a business advisor to top brands, Kate has developed transformative strategies that improve profit, process, brand longevity, and social responsibility. She is the founder of the sustainability campaign Buy Smarter, Buy Greener.
Kate, an in-demand keynote speaker, regularly delivers insights on consumer behaviour and business innovation. She was awarded an MBE by Her Majesty The Queen for services to business & entrepreneurship. She also hosts The Rock N Roll Business Podcast, sharing success stories with actionable lessons. Her first book The Science of Shopping is out this year. Contact the PepTalk team today for fee information and a speaker availability check.
In her talk, Kate Hardcastle explores "The Human Touch in a Digital World," focusing on the balance between advanced technology and human-centric retail strategies. She discusses how AI and automation are transforming customer journeys while emphasising the importance of empathy and emotional intelligence in creating meaningful retail experiences. Attendees will learn how to effectively integrate technology with a personal touch to enhance customer engagement and satisfaction in the evolving retail landscape.
Kate Hardcastle will explore how to reinvent customer experience by bridging the gap between online and offline retail. She will discuss unified commerce strategies that integrate physical stores with digital platforms, emphasising the importance of data in crafting personalised, omnichannel experiences. Attendees will learn how to meet modern consumer expectations and enhance their retail strategies for a more cohesive shopping experience.
Kate Hardcastle will explore the evolution of trust in her session, "The Evolution of Trust: Building Consumer Loyalty Through Transparency and Tech." She will discuss the growing importance of sustainability and ethical practices, alongside consumer demands for transparency. Attendees will learn how technological innovations, such as blockchain and smart contracts, can significantly enhance supply chain transparency, ultimately fostering long-term consumer loyalty. This session promises valuable insights into building trust in today’s market.
Looking for a workshop that perfectly fits your company's unique goals and values? PepTalk can create fully customised expert-led workshops tailored to your objectives, company culture, and strategic ambitions with the expert of your choice. Whether you need to foster innovation, strengthen leadership, or enhance teamwork, these bespoke programs are crafted to deliver impactful results.
