Steven Ven Bellegham envisions a future where companies prioritize long-term customer relationships. He advocates for common sense, new technologies, an empathetic human touch, and social responsibility. Steven is deeply passionate about sharing the recipe for consistently winning the hearts and business of customers.
He's written multiple international bestsellers, such as 'The Conversation Manager', 'When Digital Becomes Human', 'Customers the Day after Tomorrow', and 'The Offer You Can't Refuse'. His expert opinions are frequently featured in media outlets like Forbes, Warc, and The Guardian.
Steven is the key to unlocking success if you seek to understand the future of customer experience and how to implement it within your business.
In his latest book and keynote, Steven explores how companies can win customers in a world dominated by AI, bots, and automation. As we enter phase 3 of digitalization, he highlights the enormous benefits for customers, including faster-than-real-time service, hyper-personalized offerings, and seamless user interfaces. Steven discusses three key investment areas to achieve the perfect customer experience, leveraging data to enhance interactions, introducing new customer interfaces, and strategies to combat digital commoditization. Attendees will learn how to use cutting-edge technologies to win customer loyalty and augment employee intelligence.
Steven emphasizes the urgent need for a radical transformation in customer relationships. In a world dominated by self-service, big data, and customer automation, integrating online and offline experiences is crucial. Companies risk their future if they fail to embrace digital relationships. However, digital transformation alone isn't enough; customer relations must also evolve on a human level. Key challenges include balancing man and machine, defining the human touch, and maximizing human connections. Steven's renowned narrative, "When Digital Becomes Human," explores combining digital and human elements in customer strategy. Attendees will learn how to navigate this provocative, exciting, and sometimes daunting journey.
