Available to book
Steven Van Belleghem
Transform customer experiences with Steven Van Belleghem, speaker and customer experience strategist. Steven works with global businesses to blend digital innovation and human connection, delivering actionable insights as a best-selling author and worldwide authority on customer relations.
Steven Van Belleghem is a visionary in the realm of customer experience, renowned for his ability to blend common sense with cutting-edge technology and a human touch.
As a best-selling author and sought-after speaker, Steven captivates audiences worldwide with his insights into the future of customer relations. His books, including "The Offer You Can't Refuse" and "When Digital Becomes Human," have become essential reads for businesses aiming to thrive in a digital age.
Steven's approach emphasizes the importance of long-term customer engagement and social responsibility, making his strategies particularly relevant in today's rapidly evolving market. He offers actionable insights that equip companies to transform their customer interactions from mere transactions to meaningful relationships.
By focusing on empathy and innovation, Steven helps businesses unlock their potential as 'diamonds in the rough,' ready to shine in the competitive landscape.
Book Steven Van Belleghem for your next event and discover how to create customer experiences that not only satisfy but delight, ensuring your business stands out in the modern marketplace.
Topics, sessions and talks
In his latest book and keynote, Steven explores how companies can win customers in a world dominated by AI, bots, and automation. As we enter phase 3 of digitalization, he highlights the enormous benefits for customers, including faster-than-real-time service, hyper-personalized offerings, and intuitive user interfaces. Steven discusses three key investment areas to achieve the perfect customer experience, leveraging data to enhance interactions, introducing new customer interfaces, and strategies to combat digital commoditization. Attendees will learn how to use cutting-edge technologies to win customer loyalty and augment employee intelligence.
Steven emphasizes the urgent need for a radical transformation in customer relationships. In a world dominated by self-service, big data, and customer automation, integrating online and offline experiences is crucial. Companies risk their future if they fail to embrace digital relationships. However, digital transformation alone isn't enough; customer relations must also evolve on a human level. Key challenges include balancing man and machine, defining the human touch, and maximizing human connections. Steven's renowned narrative, "When Digital Becomes Human," explores combining digital and human elements in customer strategy. Attendees will learn how to navigate this provocative, exciting, and sometimes daunting journey.
Steven Van Belleghem emphasises that having a quality product and good service is merely the baseline for success in today's competitive market. He argues that digital convenience is essential, but not sufficient for winning customer loyalty. To truly stand out, businesses must go beyond convenience and create compelling offers that resonate with customers. Attendees will learn strategies to enhance customer relationships and differentiate their brand in a crowded marketplace.
Steven Van Belleghem highlights a significant paradox in customer experience: while companies aim to delight customers, their execution often falls short. Despite their good intentions, many organisations struggle to translate plans into effective actions, remaining "diamonds in the rough." Drawing from over twelve years of discussions with thousands of CX professionals, Steven emphasises the gap between aspiration and reality in customer experience. Attendees will learn how to bridge this gap and enhance their customer engagement strategies.
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frequently asked questions
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Steven Van Belleghem structures his keynotes around a central narrative framework, most notably When Digital Becomes Human, through which he maps the tension between automation and human connection across three defined investment areas, drawing on his published research and authored books to ground each stage of the argument.
Steven Van Belleghem speaks on AI-driven customer experience, the integration of digital and human elements in customer strategy, and building differentiated customer offers beyond convenience. He is the author of CX books including “The Offer You Can't Refuse” and “When Digital Becomes Human,” with expert commentary published in Forbes, WARC, and The Guardian.
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PepTalk sends a shortlist of matched speakers within 24 hours, each with a profile, a fee and a recommendation on the strongest fit. The more you share about your date, audience, format, objectives and budget, the closer the match. Once you choose, PepTalk handles the contract, travel and logistics through to event day.
The typical fee range on a PepTalk speaker profile is a guide to what that speaker usually costs for an in-person event in their home market, shown in their local currency. The final fee depends on format, location, date and session length. Virtual and shorter sessions usually cost less, and international travel and peak dates cost more. PepTalk confirms the exact fee in your currency once it has your brief.
No. PepTalk represents 15,000+ speakers, hosts, comedians and entertainers, some booked directly and others through their agents and agencies worldwide. The process is the same for all of them: PepTalk checks availability, negotiates the fee and manages the contract and logistics.
Book a speaker three to six months before your event. Allow 12 months for large conferences, peak-season dates or a specific in-demand name. PepTalk also fills last-minute and replacement bookings, often within days, so get in touch as soon as you have a date, even at short notice.
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