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Henry Coutinho-Mason
Henry Coutinho-Mason helps senior leaders anticipate customer and employee expectations, turning complex trends into practical strategy. A futurist speaker and AI keynote speaker, he has delivered 200+ talks in 30+ countries and worked with Amazon, Mastercard, and Tata Group.
Henry Coutinho-Mason is a futurist, author, and social entrepreneur who helps organisations anticipate what customers and employees will expect next. He speaks on the Expectation Economy, AI, and innovation, and has delivered more than 200 talks in over 30 countries.
He's the co-author, with Rohit Bhargava, of The Future Normal and Future Words, and author of Trend-Driven Innovation, which helped shape TrendWatching's research platform. A three-time SXSW speaker, Henry has worked with Amazon, Mastercard, and MetLife, and has featured in the Financial Times and Harvard Business Review, and on the BBC and CNBC.
Henry's work centres on the Expectation Economy: how new technology, cultural shifts, and cross-industry innovation keep raising the bar for service, experience, and value. Drawing on global case studies, he turns that complexity into practical strategy for leaders in customer experience, digital transformation, and service operations. He also co-founded social enterprise 3Space, recognised by Fast Company World Changing Ideas and NESTA New Radicals.
Through bespoke keynotes and his VisuAIse Futures format, Henry turns audiences into participants, capturing their ideas live and showing how a team sees the future of customer and digital experience, blind spots included. Audiences leave with a clearer read on emerging trends, more confidence navigating AI, and practical frameworks for meeting rising expectations.
Book Henry when your leadership team needs a clear view of what customers will expect next, built with the people in the room.
Topics, sessions and talks
Henry Coutinho-Mason explores the emerging trends reshaping industries and redefining what customers and employees consider normal. Drawing on cross-sector case studies and fresh global examples, Henry reveals how expectations are evolving faster than most organisations realise. His bespoke approach ensures relevance to each audience, connecting signals from other sectors to their world, and equipping leaders with clearer foresight and practical ways to anticipate what comes next.
Henry Coutinho-Mason transforms the traditional keynote into a shared strategic experience. Using generative AI and live audience input, Henry invites participants to sketch ideas that are instantly visualised and analysed on stage. The result is a collective exploration of future possibilities, combining energy, technology, and insight to surface patterns in how teams see the future, and to reveal new perspectives in real time.
Henry Coutinho-Mason looks at how AI is reshaping what customers and employees expect, starting from the human needs that stay constant as technology changes. Drawing on 15 years of experience and cross-industry case studies, he shows executives how to navigate the strategic implications of AI without losing sight of what customers value. Leaders come away with a clear framework for building an AI strategy around people, plus practical examples they can take straight back to their teams.
Henry Coutinho-Mason shows why asking customers what they want next rarely works, and where to look instead: the startups and innovations already shifting expectations. Drawing on his book Trend-Driven Innovation, he gives teams a method for spotting those signals, linking them to the human needs underneath, and turning them into new ideas. Organisations leave with global examples, a clearer read on what drives customer expectations, and a practical way to build trend-driven innovation into how they work.
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frequently asked questions
Something we've not covered here?
Henry Coutinho-Mason uses a live audience co-creation format called VisuAIse Futures, in which participants submit ideas during the session that are instantly visualised and analysed on stage using generative AI, turning the keynote into a collective exploration of future possibilities.
Henry Coutinho-Mason specialises in emerging consumer and technology trends, people-first AI strategy, and interactive futures exploration using generative AI. He co-wrote The Future Normal and Future Words with Rohit Bhargava, wrote Trend-Driven Innovation, and has delivered more than 200 talks in over 30 countries, including three at SXSW.
No. PepTalk adds no booking fee, so you pay the speaker's fee and nothing beyond it. The service, from shortlist through to contracts and event-day logistics, is included. For repeat or multi-event bookings, PepTalk can agree preferential rates with your procurement team.
Share your event date, audience, format, objectives and budget, and PepTalk sends a hand-picked shortlist within 24 hours. Each suggestion comes with a profile, a fee and a recommendation on the strongest fit. Once you choose, PepTalk handles contracts, travel and logistics through to event day.
The typical fee range is the speaker's standard in-person fee in their home market, shown in their local currency. It moves with format, location, date and session length: virtual sessions and shorter slots usually cost less, while international travel and peak dates cost more. Send your brief to PepTalk and the team will confirm the exact fee in your currency.
Not all of them, and it makes no difference to your booking. PepTalk's network of 15,000+ speakers covers talent the team works with directly alongside speakers represented by agents and agencies worldwide. PepTalk approaches the speaker, negotiates the fee and handles contracting either way.
Three to six months ahead is comfortable for most events, and 12 months is better for large conferences, peak-season dates or one specific in-demand speaker. Shorter timelines are workable, and PepTalk regularly fills last-minute and replacement bookings within days. Availability is the constraint, so get in touch as soon as you have a date.
