Best CX Speakers: The Secret Ingredient

In 2024, customer experience (CX) remains crucial for businesses as customer expectations continue to evolve. With digital transformation accelerating, consumers demand seamless, personalised interactions across all touchpoints. A strong CX strategy drives customer loyalty and differentiates brands in an increasingly competitive marketplace.

Top Customer Experience Speakers

Companies prioritising CX are better positioned to build trust, foster long-term relationships, and boost revenue. Delivering exceptional customer experiences is more important as the landscape continues to shift, and here are the experts to help:

Fred Sirieix

Fred Sirieix is an exceptional choice for discussions on customer experience due to his vast experience in hospitality, where customer service is paramount. Known for his role on First Dates, Fred brings a warm, personable approach to service, backed by over 25 years of hands-on expertise. His philosophy centres on creating meaningful connections with customers and strongly advocates for service excellence to build loyalty. Fred's ability to communicate the importance of service in any business context makes him an engaging and insightful speaker.

PepTalk Fact: Fred launched National Waiters Day to celebrate the hard work of service professionals 🥂

⮕ Learn more and book Fred Sirieix as a speaker.

Peter Avis

Peter Avis offers an inspiring story from dishwasher to award-winning general manager, making him a perfect speaker for customer experience. His leadership at Virgin Group and luxury hotels like Galvin at Windows has shaped his expertise in creating exceptional customer experiences. Peter’s dedication to service, training, and leadership underpins his ability to transform hospitality environments into customer-centric success stories. His presentations are filled with practical insights and personal anecdotes that resonate with audiences.

PepTalk Fact: Peter started his career as a dishwasher before becoming UK Restaurant Manager of the Year 🍽️

⮕ Learn more and book Peter Avis as a speaker.

Nienke Bloem

Nienke Bloem is a dynamic customer experience expert who simplifies complex CX topics into actionable strategies. Her engaging and practical approach and real-world examples make her a highly sought-after speaker. Nienke is a Certified Customer Experience Professional who has worked with global organisations, helping them enhance customer loyalty and build better customer experiences. Her energy and enthusiasm for creating customer-centric cultures are contagious, and her blue dress has become her signature look.

PepTalk Fact: Nienke has delivered keynotes on five continents 🌍

⮕ Learn more and book Nienke Bloem as a speaker.

Stephen Attenborough

Stephen Attenborough is a trailblazer in customer experience, particularly in space travel. As the commercial leader for Virgin Galactic, he has been instrumental in shaping the customer journey for future astronauts. Stephen’s experience in brand management, marketing, and customer care, alongside his visionary work in creating a market for private space travel, makes him a fascinating speaker on customer experience and innovation. His ability to merge futuristic technology with customer-centricity offers unique insights for any audience.

PepTalk Fact: Stephen has attracted around 700 future astronauts from over 50 countries 🚀

⮕ Learn more and book Stephen Attenborough as a speaker.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. ― Richard Branson, founder of Virgin Group

https://youtube.com/watch?v=JHeN60J6idc

Steven Van Belleghem

Steven Van Belleghem is a global thought leader in customer experience, specialising in the future of CX in a digital world. He blends common sense, new technologies, and a human touch to create long-term customer relationships. Steven’s best-selling books and widely recognised expertise make him an ideal speaker for organisations looking to innovate and stay ahead of the curve. His presentations are filled with fresh insights into digital transformation and customer-centric strategies.

PepTalk Fact: Steven has authored four international bestsellers on customer experience 📚

⮕ Learn more and book Steven Van Belleghem as a speaker.

Rafe Offer

Rafe Offer is an entrepreneur and expert in brand management, having worked with global giants like Disney and Coca-Cola before founding Sofar Sounds. His passion for creating memorable customer experiences shines through in his business ventures. Rafe’s ability to blend creativity with customer engagement makes him a standout speaker for those looking to innovate in customer experience. His expertise in scaling brands and fostering customer loyalty is invaluable.

PepTalk Fact: Rafe’s Sofar Sounds events have expanded to over 400 cities worldwide 🎶

⮕ Learn more and book Rafe Offer as a speaker.

Bruce Temkin

Bruce Temkin is a pioneering force in the CX industry, helping businesses become more human-centric. His expertise spans major digital transformation, AI, and customer-centric innovation trends. Bruce has a knack for forecasting future trends and offers practical advice for improving customer experience at scale. His engaging speaking style and deep industry knowledge make him a top choice for any customer experience-focused event.

PepTalk Fact: Bruce co-founded the Customer Experience Professionals Association (CXPA) 🌟

⮕ Learn more and book Bruce Temkin as a speaker.

💡 Are you looking to supercharge your customer service and experience? Let us know, and we’ll find the perfect PepTalk expert for your organisation. Email us at hello@getapeptalk.com or send us a message via the chat. You can also call us on +44 20 3835 2929 (UK) or +1 737 888 5112 (US). Remember, it’s always a good time to get a PepTalk!