Avalaible to book

CX expert & Engaging Service founder

Andrew McMillan

Customer Experience

Customer Loyalty

Enhance your organization's customer experience strategy and gain actionable insights with Andrew McMillan, speaker, customer experience expert, and founder of Engaging Service.

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Andrew McMillan

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£2–5k

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Book Andrew

Starting from

£2–5k

Send an email

loading@getapeptalk.com

Give us a call

+44 203 835 2929

Enquire Andrew Now

Instant quote

•

No upfront fee

•

Vetted speaker

Speaker Biography

Thought Leader

Business Leader

At a glance

Founder of Engaging Service, a consultancy on employee & customer experience
Former Manager of Customer Service at John Lewis Partnership
Renowned keynote speaker on business, leadership, and customer experience strategy

Andrew McMillan is the Principal and Founder of Engaging Service, a consultancy firm specializing in employee and customer experience. With a wealth of expertise, Andrew has established himself as a highly regarded keynote speaker, covering various topics, including business, leadership, employee engagement, and customer experience. Before starting his firm, Andrew served as the Manager of Customer Service at the John Lewis Partnership from 2000 to 2008. During his time there, he played a crucial role in developing the brand's customer-focused culture and attitude, significantly impacting the organization. Andrew's expertise lies in fostering positive organizational cultures based on trust and loyalty. He is passionate about helping individuals and organizations find fulfilment, happiness, and a shared purpose. Andrew's collaborative approach as a speaker ensures that he tailors his content to meet each client's specific needs, guaranteeing a successful event. Andrew is globally recognized as an expert in customer experience strategy and has advised numerous organizations. His practical solutions and his career stories and experiences provide attendees with actionable insights they can implement in their daily practices. Some of Andrew's speaking topics include consistently delivering differentiated customer experiences, authentic marketing, defining organizational culture through storytelling, and enhancing commercial success through fun at work. Additionally, he addresses topics such as selling through service and relationships, managing complaints to strengthen reputation, and the challenges and future of retail. With his extensive knowledge and engaging speaking style, Andrew McMillan is a sought-after speaker who brings value and expertise to any event.

Andrew's Showreel and Videos

Why We Recommend Booking Andrew

Andrew brings a wealth of experience in enhancing customer and employee experiences, offering actionable insights that can transform your business. His tailored approach ensures that his expertise directly addresses your specific challenges, making every event uniquely beneficial. Booking Andrew means investing in proven strategies that foster a culture of trust, loyalty, and commercial success.

Check Andrew's availability

Trusted by Arch Reinsurance, Legal & General Assurance Society Limited, Royal Bank of Scotland

frequently asked questions

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What topics does Andrew McMillan specialise in?

Andrew McMillan specialises in discussing customer experience, organizational culture, leadership and more.

What is Andrew McMillan's speaking style like?

Andrew delivers engaging presentations with clear, impactful content. Audiences appreciate his ability to connect, provide valuable insights, and captivate even the most discerning teams with his practical, business-focused approach.

How can I book Andrew McMillan for my next event?

Email andrew.mcmillan@getapeptalk.com or call us on +44 20 3835 2929 (UK) or +1 737 888 5112 (US), and one of our speaker agents will contact you within hours to confirm availability and fees. If you can, please include your budget upfront – it helps us fast-track your request. It’s also helpful to know the date, format (virtual or in-person), location, and a bit about your audience. As speaker agents, PepTalk can secure Andrew McMillan for commercial and corporate events, conference keynotes, leadership talks, celebrity brand endorsements & partnerships, personal appearances, and motivational speaking engagements. We can assist with enquiries about Andrew McMillan's speaking fees, availability, and booking process for private business functions, industry conferences, and team events. Please note, for media interviews, autographs, charity appearances, or personal matters, we recommend contacting Andrew McMillan directly.

Have all the speakers on the website previously worked with PepTalk?

Not necessarily. While the speakers listed on our website may not have worked with PepTalk in the past, they are recognized professionals in the industry and known to engage in similar events and engagements. We work with a wide variety of speaker agents and talent agencies to ensure we have the best selection of speakers, hosts, comedians and entertainers available.

Can I request autographs, personal greetings, signed merchandise, or fan mail from the speakers?

Sorry, we do not accept requests for autographs, signed merchandise, fan mail, or any non-commercial contact with the speakers, comedians or entertainers.

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If you notice something that needs attention or have any queries regarding an expert speaker profile, feel free to email us at experts@getapeptalk.com, and we’ll be happy to assist.

Can I book podcast guests through PepTalk?

Yes. PepTalk books commercial podcast guests every week of the year. A high-profile voice can boost your podcast's reach and deliver ideas to your audience at scale. Fees typically start from £1,200 / $1,500, depending on the expert. Our network includes bestselling authors, industry leaders, and cultural figures who have appeared on leading global podcasts — and many host their own. Whether you want bold insights, candid stories, or deep expertise, we'll help you find the right guest to elevate your show. Contact us today to book your next podcast guest.

How far in advance should I book a motivational speaker?

Book a motivational speaker at least 3–6 months in advance, especially for popular speakers or large events. Top speakers get booked quickly, so earlier is always better. For major conferences or peak seasons, booking 12 months ahead ensures you secure your first choice.

Help, I need a last-minute speaker for my event!

No problem! We often handle last-minute requests and can secure or replace a speaker, comedian, awards or event host quickly — almost anywhere in the world. However, speaker availability might be limited as the event date approaches. Email hello@getapeptalk.com with your requirements.