Available to book
Frances Frei
Revolutionize your approach to leadership and trust, fostering a culture where both organizations and individuals flourish, with Frances Frei, speaker, Professor of Technology and Operations Management at Harvard Business School.
Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders create the conditions for organizations and individuals to thrive by designing for excellence in operations, strategy, and culture. She regularly advises senior executives embarking on large-scale change initiatives and organizational transformation.
A global thought leader on leadership and change, Frances is widely recognized for her dynamic teaching and commitment to turning ideas into impact. She developed one of the most popular classes at HBS, which explores business models that reliably delight customers. She also led the design and launch of HBS’s innovative FIELD curriculum, which is built around experiential and immersive learning experiences.
In 2017, Frances took a leave of absence from Harvard to serve as Uber's first Senior Vice President of Leadership and Strategy with a mandate to help thousands of employees excel in a context of hyper-growth and an evolution in culture. Her firsthand experience in Silicon Valley gave her a new lens on trust and informed her viral TED talk on ‘How to build (and rebuild) trust.’ Now viewed by millions, the talk delivers a crash course on stakeholder trust: how to create, maintain, and restore it when lost.
Frances has held extensive leadership roles at HBS, including Senior Associate Dean for faculty development and recruiting, executive education, and faculty chair for the MBA required curriculum. Within each of these roles, Frances led significant change efforts. Highlights include addressing gender gaps in satisfaction and performance for both students and faculty and expanding the reach of executive education to incorporate the evolving needs of leaders and their organizations.
Frances is the best-selling author of Uncommon Service, Unleashed, and Move Fast & Fix Things: The Trusted Leader’s Guide to Solving Hard Problems. Hailed as a “masterpiece on trust, leadership, and business,” Move Fast & Fix Things offers a roadmap to accelerating change while caring for employees, customers, and shareholders. She holds a Ph.D. in Operations and Information Management from the Wharton School at the University of Pennsylvania.
Topics, sessions and talks
Frances Frei's talk on Trust and Inclusion emphasizes the importance of building trust through authenticity, logic, and empathy to foster inclusive environments where everyone feels valued and empowered.
Speaker Frances Frei discusses a clear framework for building and sustaining trust, emphasizing authenticity, logic, and empathy as key components in her engaging talk.
Frances Frei discusses strategies for rapid problem-solving and improvement within organizations, emphasizing trust, leadership, and the importance of fixing systemic issues swiftly.
Frances brings a wealth of experience from her tenure at Harvard and Uber, offering unparalleled insights into leadership, strategy, and organizational transformation. Her dynamic approach to building and restoring trust will equip your team with the tools necessary for success in today's fast-paced business environment. Booking Frances as a speaker guarantees actionable strategies that will inspire excellence and drive meaningful change within your organization.
often considered together
Daniel Coyle
Influence
Effective Leadership
Team Building
frequently asked questions
Something we've not covered here?
Frances Frei structures her talks around a three-part trust framework — authenticity, logic, and empathy — which she developed through academic research and applied during her tenure as Uber's SVP of Leadership and Strategy. She uses this framework as a diagnostic tool, helping audiences identify which element of trust is failing in their organisation and how to address it.
Frances Frei speaks on trust and inclusion, organisational change, and rapid problem-solving in leadership. She is a Professor of Technology and Operations Management at Harvard Business School and served as Uber's first Senior Vice President of Leadership and Strategy, experience that informed her TED talk on building and rebuilding trust, now viewed by millions.
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