Best Customer Experience Speakers to Book

The secret ingredient in every great customer experience is simple: people remember how you made them feel, and that's what keeps them coming back. As more of the customer journey moves online, the best customer experience speakers bring the human skills and real strategy that turn service into loyalty and revenue.

What Do Customer Experience Speakers Actually Teach?

Customer experience speakers teach consistency between what a brand promises and what a customer actually experiences, delivered by people empowered to close that gap in the moment. Technology can speed up service, but it can't replace judgement, empathy, or the confidence to make a call when something goes wrong. That's why the best customer experience speakers come from the front line as often as they come from the boardroom.

The Secret Ingredient: Top Customer Experience Speakers Worth Booking

Companies prioritising customer experience are better positioned to build trust, foster long-term relationships, and boost revenue. Here are the customer experience speakers to help:

Fred Sirieix

Book Fred for

Turning service excellence into lasting customer loyalty.

Fred Sirieix is an exceptional choice for discussions on customer experience due to his vast experience in hospitality, where customer service is paramount. Known for his role on First Dates, Fred brings a warm, personable approach to service, backed by over 25 years of hands-on expertise. His philosophy centres on creating meaningful connections with customers and strongly advocates for service excellence to build loyalty.

PepTalk Fact: Fred launched National Waiters Day to celebrate the hard work of service professionals 🥂

Learn more and book Fred Sirieix →

Peter Avis

Book Peter for

Building award-winning customer service from the ground up.

Peter Avis offers an inspiring story from dishwasher to award-winning general manager, making him a perfect speaker for customer experience. His leadership at Virgin Group and luxury hotels like Galvin at Windows has shaped his expertise in creating exceptional customer experiences. Peter's dedication to service, training, and leadership underpins his ability to transform hospitality environments into customer-centric success stories.

PepTalk Fact: Peter started his career as a dishwasher before becoming UK Restaurant Manager of the Year 🍽️

Learn more and book Peter Avis →

Nienke Bloem

Book Nienke for

Practical strategies to build a customer-centric culture.

Nienke Bloem is a dynamic customer experience expert who simplifies complex CX topics into actionable strategies. Her engaging and practical approach and real-world examples make her a highly sought-after speaker. Nienke is a Certified Customer Experience Professional who has worked with global organisations, helping them enhance customer loyalty and build better customer experiences.

PepTalk Fact: Nienke has delivered keynotes on five continents 🌍

Learn more and book Nienke Bloem →

Stephen Attenborough

Book Stephen for

Shaping bold, human customer journeys at the edge of what's possible.

Stephen Attenborough is a trailblazer in customer experience, particularly in space travel. As the commercial leader for Virgin Galactic, he has been instrumental in shaping the customer journey for future astronauts. Stephen's experience in brand management, marketing, and customer care, alongside his visionary work in creating a market for private space travel, makes him a fascinating speaker on customer experience and innovation.

PepTalk Fact: Stephen has attracted around 700 future astronauts from over 50 countries 🚀

"The key is to set realistic customer expectations, and then not to just meet them, but to exceed them, preferably in unexpected and helpful ways."— Richard Branson, founder of Virgin Group

Interested in booking Stephen? Get in touch with the PepTalk team.

Steven Van Belleghem

Book Steven for

Balancing digital efficiency with a genuine human touch.

Steven Van Belleghem is a global thought leader in customer experience, specialising in the future of CX in a digital world. He blends common sense, new technologies, and a human touch to create long-term customer relationships. Steven's best-selling books and widely recognised expertise make him an ideal speaker for organisations looking to innovate and stay ahead of the curve.

PepTalk Fact: Steven has authored four international bestsellers on customer experience 📚

Learn more and book Steven Van Belleghem →

Rafe Offer

Book Rafe for

Scaling brand experiences customers actually want to return to.

Rafe Offer is an entrepreneur and expert in brand management, having worked with global giants like Disney and Coca-Cola before founding Sofar Sounds. His passion for creating memorable customer experiences shines through in his business ventures. Rafe's ability to blend creativity with customer engagement makes him a standout speaker for those looking to innovate in customer experience.

PepTalk Fact: Rafe's Sofar Sounds events have expanded to over 400 cities worldwide 🎶

Learn more and book Rafe Offer →

Bruce Temkin

Book Bruce for

Making experience design a boardroom-level priority.

Bruce Temkin is a pioneering force in the CX industry, helping businesses become more human-centric. His expertise spans major digital transformation, AI, and customer-centric innovation trends. Bruce has a knack for forecasting future trends and offers practical advice for improving customer experience at scale.

PepTalk Fact: Bruce co-founded the Customer Experience Professionals Association (CXPA) 🌟

Learn more and book Bruce Temkin →

Frequently Asked Questions

What is customer experience?

Customer experience (CX) is the sum of every interaction a customer has with a business, from first contact through to post-purchase support. It covers service, product, communication, and how consistent all three feel over time. Strong CX turns one-off buyers into repeat customers and advocates.

Why does customer experience matter for a business?

Customer experience directly affects retention, referrals, and revenue. Customers who have a good experience are more likely to return and recommend a brand, while a poor one drives them to a competitor, often permanently. In competitive markets, CX is frequently the main thing that differentiates similar products.

What makes a great customer experience keynote speaker?

The best CX speakers combine hands-on experience, whether in hospitality, retail, or customer-facing leadership, with a clear framework audiences can put into practice. Look for someone who can point to real results, not just theory, and who tailors examples to your industry.

How much does it cost to book a customer experience speaker?

Fees vary depending on the speaker's profile, the event format, and location, so there isn't a single standard rate. Get in touch with the PepTalk team with your event details and we'll put together a tailored quote.

💡 Are you looking to supercharge your customer service and experience? Let us know, and we'll find the perfect PepTalk expert for your organisation. Email us at hello@getapeptalk.com or send us a message via the chat. You can also call us on +44 20 3835 2929 (UK) or +1 737 888 5112 (US). Remember, it's always a good time to get a PepTalk!