Nienke Bloem CSP CCXP is a recognised Customer Experience (CX) expert, known as "The CX Speaker in the Blue Dress." She delivers presentations that simplify complex CX concepts into actionable strategies. As a Certified Customer Experience Professional and a Certified Speaking Professional, Nienke has worked with numerous Fortune 500 companies to improve customer loyalty and enhance brand reputation.
Her speaking style is engaging and practical, incorporating real-world examples and actionable insights. Nienke's expertise is in demand globally, and she has presented keynotes on five continents, consistently receiving positive feedback for her effectiveness. Beyond speaking, she is a respected thought leader in the CX field. Her approach ensures that audiences leave equipped with the tools and inspiration to improve their customer experiences.
With her signature blue dress and enthusiasm, Nienke is an excellent choice for organisations aiming to advance their Customer Centricity initiatives.
In this session, Nienke Bloem explores the challenges of becoming a customer-centric company and how to enhance the customer experience. Drawing parallels with a modern-day pilgrimage, she shares insights into the evolving landscape of Customer Experience Management in a post-COVID world. Attendees will learn to navigate the complexities of CX, understand the significance of individual impact, and discover actionable strategies to invigorate their customer engagement efforts.
In this session, Nienke Bloem explores the essence of companies that excel in creating memorable customer experiences that foster loyalty. She addresses the key challenges in building a customer-centric organisation and how to overcome them from within. Attendees will discover her A.C.E. Strategy and learn about the intricacies of well-organised customer journeys. Through engaging stories and insights, Nienke will equip participants with the knowledge and behaviours necessary to drive genuine customer-centric transformation.
