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CX speaker & Fortune 500 strategist

Nienke Bloem

Transform customer experiences with Nienke Bloem, speaker and CX expert. Nienke works with Fortune 500 companies to enhance customer loyalty and brand reputation, delivering actionable CX strategies across five continents as a Certified Customer Experience Professional.

Trusted by Scildon, ABN Amro

Nienke Bloem, Speaker | CX Expert, Thought Leader
Nienke Bloem

Nienke Bloem

Amsterdam, Netherlands

Typical fee range

£6–10k

This is an estimated fee range for local in-person events. Location and format affect the final fee.

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Amsterdam, Netherlands

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£6–10k

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+44 203 835 2929

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Nienke Bloem's biography

At a glance

  • Certified customer experience professional and speaker
  • Co-founder and facilitator of The Customer Experience Game
  • Has worked with many Fortune 500 companies to improve customer loyalty and enhance brand reputation
Nienke Bloem CSP CCXP is a recognised Customer Experience (CX) expert, known as "The CX Speaker in the Blue Dress." She delivers presentations that simplify complex customer experience (CX) concepts into actionable strategies. As a Certified Customer Experience Professional and a Certified Speaking Professional, Nienke has worked with numerous Fortune 500 companies to improve customer loyalty and enhance brand reputation. Her speaking style is engaging and practical, incorporating real-world examples and actionable insights. Nienke's expertise is in demand globally, and she has presented keynotes on five continents, consistently receiving positive feedback for her effectiveness. Beyond speaking, she is a respected thought leader in the CX field. Her approach ensures that audiences leave equipped with the tools and inspiration to improve their customer experiences. With her signature blue dress and enthusiasm, Nienke is an excellent choice for organisations aiming to advance their Customer Centricity initiatives.

Nienke's showreel and videos

Topics, sessions and talks

Five Trends To Enhance Your Customer Experience Management
In this session, Nienke Bloem explores the challenges of becoming a customer-centric company and how to enhance the customer experience. Drawing parallels with a modern-day pilgrimage, she shares insights into the evolving landscape of Customer Experience Management in a post-COVID world. Attendees will learn to navigate the complexities of CX, understand the significance of individual impact, and discover actionable strategies to invigorate their customer engagement efforts.
Great Customer Experiences Don’t Happen By Accident
In this session, Nienke Bloem explores the essence of companies that excel in creating memorable customer experiences that foster loyalty. She addresses the key challenges in building a customer-centric organisation and how to overcome them from within. Attendees will discover her A.C.E. Strategy and learn about the intricacies of well-organised customer journeys. Through engaging stories and insights, Nienke will equip participants with the knowledge and behaviours necessary to drive genuine customer-centric transformation.

Why we recommend booking Nienke

Book Nienke Bloem to energise your team with actionable insights on customer experience. Her engaging style and real-world examples will inspire you to enhance customer loyalty and brand reputation. Transform your approach to CX and leave your audience equipped with practical strategies for success.

Check Nienke's availability

Trusted by Scildon, ABN Amro

Testimonials

Nienke is an expert in customer experience. She knows how to take you into the world of the customer in an engaging and disarming way. She makes it clear that curiosity is the most important thing. Don't make any assumptions; ask what the customer really thinks. If you are looking for someone who teaches you how to deal with clients in an appealing and exploring way, I highly recommend Nienke.

Theo Krins

Wealth Advisory Manager, Scildon

Nienke gave my team and me so much energy and ideas in two days that we immediately started working on everything. The Masterclass is a good combination of broad strategic discussions and practical tips that have made our team stronger, more effective and prouder.

Deborah Krabbé-Wietzes

Head of Customer Experience & User Experience, ABN Amro

Featured Projects

Nienke Bloem - CX Is A Pilgrimage book cover

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