Available to book
Nienke Bloem
Customer Experience
Customer Loyalty
Transform customer experiences with Nienke Bloem, speaker and CX expert. Nienke works with Fortune 500 companies to enhance customer loyalty and brand reputation, delivering actionable CX strategies across five continents as a Certified Customer Experience Professional.
Thought Leader
Business Leader
TEDx
Nienke Bloem CSP CCXP is a recognised Customer Experience (CX) expert, known as "The CX Speaker in the Blue Dress." She delivers presentations that simplify complex customer experience (CX) concepts into actionable strategies.
As a Certified Customer Experience Professional and a Certified Speaking Professional, Nienke has worked with numerous Fortune 500 companies to improve customer loyalty and enhance brand reputation.
Her speaking style is engaging and practical, incorporating real-world examples and actionable insights. Nienke's expertise is in demand globally, and she has presented keynotes on five continents, consistently receiving positive feedback for her effectiveness.
Beyond speaking, she is a respected thought leader in the CX field. Her approach ensures that audiences leave equipped with the tools and inspiration to improve their customer experiences.
With her signature blue dress and enthusiasm, Nienke is an excellent choice for organisations aiming to advance their Customer Centricity initiatives.
Topics, sessions and talks
In this session, Nienke Bloem explores the challenges of becoming a customer-centric company and how to enhance the customer experience. Drawing parallels with a modern-day pilgrimage, she shares insights into the evolving landscape of Customer Experience Management in a post-COVID world. Attendees will learn to navigate the complexities of CX, understand the significance of individual impact, and discover actionable strategies to invigorate their customer engagement efforts.
In this session, Nienke Bloem explores the essence of companies that excel in creating memorable customer experiences that foster loyalty. She addresses the key challenges in building a customer-centric organisation and how to overcome them from within. Attendees will discover her A.C.E. Strategy and learn about the intricacies of well-organised customer journeys. Through engaging stories and insights, Nienke will equip participants with the knowledge and behaviours necessary to drive genuine customer-centric transformation.
Book Nienke Bloem to energise your team with actionable insights on customer experience. Her engaging style and real-world examples will inspire you to enhance customer loyalty and brand reputation. Transform your approach to CX and leave your audience equipped with practical strategies for success.
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frequently asked questions
Something we've not covered here?
Email nienke.bloem@getapeptalk.com or call PepTalk on +44 20 3835 2929 (UK) or +1 737 888 5112 (US), and one of our speaker agents will contact you within hours to confirm Nienke's availability and fees. If you can, please include your budget upfront – it helps us fast-track your request. It’s also helpful to know the date, format (virtual or in-person), location, and a bit about your audience.
Nienke Bloem structures her sessions around a proprietary framework, the A.C.E. Strategy, and uses narrative-driven customer journey walkthroughs to translate CX concepts into actionable organisational behaviours.
Nienke Bloem speaks on customer experience management trends, building customer-centric organisations, and designing effective customer journeys. She holds dual certifications as a Certified Customer Experience Professional (CCXP) and Certified Speaking Professional (CSP), and has delivered keynotes on five continents for Fortune 500 clients.
No. PepTalk adds no booking fee, so you pay the speaker's fee and nothing beyond it. The service, from shortlist through to contracts and event-day logistics, is included. For repeat or multi-event bookings, PepTalk can agree preferential rates with your procurement team.
Share your event date, audience, format, objectives and budget, and PepTalk sends a hand-picked shortlist within 24 hours. Each suggestion comes with a profile, a fee and a recommendation on the strongest fit. Once you choose, PepTalk handles contracts, travel and logistics through to event day.
The typical fee range is the speaker's standard in-person fee in their home market, shown in their local currency. It moves with format, location, date and session length: virtual sessions and shorter slots usually cost less, while international travel and peak dates cost more. Send your brief to PepTalk and the team will confirm the exact fee in your currency.
Not all of them, and it makes no difference to your booking. PepTalk's network of 15,000+ speakers covers talent the team works with directly alongside speakers represented by agents and agencies worldwide. PepTalk approaches the speaker, negotiates the fee and handles contracting either way.
Three to six months ahead is comfortable for most events, and 12 months is better for large conferences, peak-season dates or one specific in-demand speaker. Shorter timelines are workable, and PepTalk regularly fills last-minute and replacement bookings within days. Availability is the constraint, so get in touch as soon as you have a date.
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