In this session, Nienke Bloem explores the challenges of becoming a customer-centric company and how to enhance the customer experience. Drawing parallels with a modern-day pilgrimage, she shares insights into the evolving landscape of Customer Experience Management in a post-COVID world. Attendees will learn to navigate the complexities of CX, understand the significance of individual impact, and discover actionable strategies to invigorate their customer engagement efforts.
In this session, Nienke Bloem explores the essence of companies that excel in creating memorable customer experiences that foster loyalty. She addresses the key challenges in building a customer-centric organisation and how to overcome them from within. Attendees will discover her A.C.E. Strategy and learn about the intricacies of well-organised customer journeys. Through engaging stories and insights, Nienke will equip participants with the knowledge and behaviours necessary to drive genuine customer-centric transformation.
