Speakers For Experience Management & Digital Events

Experience management and digital transformation programmes tend to come apart in the same place: the distance between the strategy deck and what a customer or an employee actually meets on screen. The speakers below work in that space. They have run these programmes inside large organisations, so they talk about sequencing, budget and the parts that break.

Between them they cover transformation, customer experience and data, and all of them are bookable through PepTalk. Three carry a full session below, with five more who suit a specific brief.

Speakers who have run the transformation

Brian Solis

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A clear read on where your industry is heading, and what to build for it now.

Brian Solis is Head of Global Innovation at ServiceNow and a bestselling author on digital disruption. Forbes called him one of the more brilliant business minds of our time, and his work gives leaders frameworks for transformation rather than a tour of the technology.

His sessions include The Five Stages Of AI Business Transformation, What's The Future Of My Industry? and How To Reimagine Your Business In An AI-First World. He works well as an opening keynote where the job is to give a room a shared picture of what is coming before the day gets into detail.

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Tiffani Bova

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Connecting employee experience to customer experience, and showing where growth actually comes from.

Tiffani Bova is a Wall Street Journal bestselling author and former Salesforce growth evangelist, recognised by Thinkers50 and Forbes. She works with Fortune 500 companies on customer experience and sales transformation, and her argument is that the two experiences move together.

The Experience Mindset: The Flywheel Of Growth is the session for an audience that owns both sides. Future-Proof Your Business For Revenue Growth and Harnessing Artificial Intelligence (AI) For Business Growth suit a commercial leadership audience deciding where to put next year's budget.

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Ravin Jesuthasan

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Rebuilding roles and skills around the work itself, ahead of the technology landing.

Ravin Jesuthasan writes on the future of work and skills-based talent models, with several Wall Street Journal bestsellers and a Thinkers50 listing behind him. He deals with the half of transformation that involves people: which jobs change, which tasks automate, and how a workforce plan keeps up.

Reinventing Jobs: A 4-Step Approach For Applying Automation gives an audience a method rather than a forecast, and HR 4.0 and Insights Into The Future Of Work fit HR and L&D audiences carrying the delivery.

Learn more and book Ravin Jesuthasan →

More experience management and digital transformation speakers

Five speakers who come at the same subject from AI, security, retail and partnership design.

Clara Shih

Clara Shih is Head of Business AI at Meta, a former Starbucks board member and author of The Facebook Era. Her session Digital Transformation And Customer Experience covers putting AI into customer-facing work in a way that returns something measurable.

PepTalk Fact: Clara was named to the TIME100 AI list 🤖

Learn more and book Clara Shih →

Theresa Payton

Theresa Payton was the first female White House CIO and now works with Fortune 500 companies on AI security and digital resilience. Digital Transformation Without Compromising Trust is the session for a programme where security and speed are pulling against each other.

Learn more and book Theresa Payton →

Thales Teixeira

Thales Teixeira brings Harvard-backed research on digital disruption and customer-centric innovation, featured in Harvard Business Review and The New York Times. Useful when the audience needs evidence for why customers leave, rather than opinion.

Learn more and book Thales Teixeira →

Dr. Giuseppe Stigliano

Dr. Giuseppe Stigliano is a three-time CEO and Thinkers50 name who works on designing customer experiences that hold together across physical and digital channels. The Future Of Customer Experience and Post-Digital Leadership are his core sessions.

PepTalk Fact: Giuseppe has co-authored with Philip Kotler and his TEDx talk has passed a million views 📈

Learn more and book Dr. Giuseppe Stigliano →

Kate Vitasek

Kate Vitasek created the Vested business model and teaches at the University of Tennessee. Her research-backed frameworks suit transformation programmes that depend on suppliers and partners delivering, where the contract shapes the outcome.

PepTalk Fact: Kate won the 2025 Thinkers50 Breakthrough Idea Award 🏆

Learn more and book Kate Vitasek →

Matching the speaker to the stage you are at

Early in a programme, when the room still needs convincing, Brian Solis and Thales Teixeira do the most work: one sets the horizon, the other brings the evidence. Mid-programme, when the question has become delivery, Ravin Jesuthasan and Theresa Payton speak to the two things that usually stall it, workforce readiness and trust.

If the brief spans customer and employee experience together, Tiffani Bova is the natural fit, and Kate Vitasek covers the supplier side that transformation plans often leave out. Most of these speakers offer a workshop or panel alongside the keynote, so it is a useful thing to raise at the enquiry stage.

💡 Interested in booking Brian Solis, Tiffani Bova or Ravin Jesuthasan for your next event? Get in touch with the PepTalk team and we will scope the right format and a quote for your audience. You can also call us on +44 20 3835 2929 (UK) or +1 737 888 5112 (US). Remember, it's always a good time to get a PepTalk!