Fred Sirieix

Fred Sirieix is a renowned customer service expert and television personality, best known as the maître d' on Channel 4's First Dates. With over 25 years in the hospitality industry, Fred deeply understands exceptional customer service and is a leading figure in promoting service excellence.

Fred's approach to service is encapsulated in his mantra: “Enjoy life, learn forever and make a difference.” His insights into customer relations have made him a sought-after speaker for events focused on customer service, CX, and hospitality management.

Fred founded National Waiters Day, the Art of Service training tool, and the Galvin Cup and Galvin's Chance charities. He helped launch the Right Course, which educates prisoners about the service industry. He has also released a book called First Dates: The Art of Love and a music track, "La Vie Continue". Fred has been featured in ITV's Gordon, Gino and Fred: Road Trip and BBC Two's Remarkable Places to Eat. He co-hosted a BBC show with Michel Roux Jr called Michel Roux’s Service. Fred has received Personality of the Year at the National Restaurant Awards, a British Citizen Award for his charitable work, and an honorary MBA from the University of West London.

Fred is best known for his role on First Dates, where he brings couples together in a warm setting. He has also appeared in shows such as First Dates Hotel, Million Pound Menu, and Gordon, Gino, and Fred’s Road Trip. Fred served as the General Manager at Galvin at Windows, a Michelin-starred restaurant in London, leading his team to win awards such as the Catey Award for Hotel Restaurant Team of the Year. He has authored books, including Secret Service and First Dates: The Art of Love. He founded National Waiters Day and the Right Course, an initiative to educate prisoners in hospitality skills.

Known as the “Service Jedi,” Fred is a prominent advocate for excellent service in building brand loyalty and reputation. His extensive experience in hospitality and customer service makes him an ideal keynote speaker, offering informative and inspiring insights.