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Speaker & hospitality expert

Peter Avis

Transform customer service and leadership excellence with Peter Avis, speaker and hospitality management expert. Peter works with organisations to elevate service standards and develop authentic leadership, delivering award-winning insights backed by 25 years of experience with Virgin Group and luxury hospitality brands.

Trusted by Virgin Group

Peter Avis

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London, United Kingdom

Starting from

£2k–5k

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loading@getapeptalk.com

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+44 203 835 2929

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Peter Avis's biography

At a glance

  • Former UK Restaurant Manager of the Year
  • Managed Virgin Group's London Roof Gardens
  • General Manager of Galvin at Windows, London Hilton Park Lane
Peter Avis is a multi-award-winning General Manager and customer service consultant with over 25 years of international experience in the hospitality sector. His career, which began as a dishwasher and led to winning the UK Restaurant Manager of the Year in 2009, exemplifies hard work, humility, and a commitment to high standards. For over 15 years, Peter was integral to the Virgin Group, working closely with Sir Richard Branson. He managed the London Roof Gardens and launched Virgin Limited Edition hotels, including Mont Rochelle Hotel and Restaurant in South Africa and Kasbah Tamadot in Morocco. He also supervised the wedding of Sir Richard’s daughter on Necker Island. Recently, Peter was appointed General Manager of Galvin at Windows at the London Hilton Park Lane. Born in Liverpool and raised on a council estate, Peter left school at 16. During a visit to his sister in Miami, he took his first job as a dishwasher. His positive attitude quickly earned him a position on the restaurant floor, where he demonstrated natural people skills and business acumen. Peter's subsequent roles at the MGM Grand Hotel in Las Vegas and the Royal Garden Hotel in London taught him the importance of training, communication, service, and consistency. He eventually became an assistant manager at a private restaurant in Knightsbridge, London. In 2001, Peter joined the opening team of Babylon Restaurant, progressing from supervisor to manager within a few years. Under his leadership, the restaurant won the Best London Restaurant award at the Visit London Awards in 2008, and Peter was named UK Restaurant Manager of the Year in 2009. In 2014, Peter received the Richard Branson Special Award for Services to the Community and the Carey Award for Manager of the Year. He was appointed Chairman of the UK Guild of Restaurant Services and became the youngest member inducted into the Restaurant Hall of Fame. In 2022, he was awarded Her Majesty's Platinum Jubilee Medal and inducted into the Seal of Excellence within the House of Lords for his services to hospitality. Peter was also named a top influencer in hospitality in 2022. Peter has served on various industry advisory boards and featured in numerous press articles and industry magazines, including GS Magazine, Big Hospitality, Essentially Catering, and The Caterer.

Peter's showreel and videos

Topics, sessions and talks

Creating Award-Winning Customer Service
During a 25-year career, Peter has seen first-hand, from the bottom up, what is required to deliver and maintain the highest standards of customer service and care. Peter considers and discusses the skills and requirements to create and manage a memorable experience and how to deal with inevitable difficulties and pitfalls.
Delivering On Your Promise
Any business needs to keep customers and clients happy. In the hospitality industry, this also means keeping your customers engaged. Peter identifies the key factors required to ensure you and your business deliver on its promise.
Maximizing Employee Engagement for Peak Performance
Engaged employees perform at a higher level and bring passion and interest to their jobs. Peter identifies the key drivers of experience, productivity, and engagement so that companies can act in real time to drive changes in the workplace.
How To Succeed In The Hospitality Sector
From a dishwasher in a Miami restaurant to receiving the award of UK Restaurant Manager of Year, Peter has seen all the necessary tools, including commercial requirements, to succeed. He discusses what he has learned and how this can help shape your business both internally and externally.

Why we recommend booking Peter

Book Peter Avis as a speaker to inspire your team with his incredible journey from dishwasher to award-winning General Manager, showcasing the power of hard work and humility. With over 25 years of international experience in launching high-end restaurants and luxurious hotels, Peter's insights into exceptional customer service and leadership are unparalleled. His compelling story and practical advice will motivate your team to achieve excellence and high standards in their own roles.

Check Peter's availability

Trusted by Virgin Group

Testimonials

Like me, Peter believes it is very important in a business to take a keen interest in the people who work for them. Their happiness reflects on their performance and the pervading mood of the business. Peter always goes that extra mile with his team and guests and truly loves what he does, and that shows.

Sir Richard Branson

frequently asked questions

Something not covered here?

What topics does Peter Avis specialise in?
Peter Avis specialises in discussing hospitality management, customer service, leadership in the hospitality industry and more.
What is Peter Avis's speaking style like?
Peter’s delivery style is people-focused, supportive, and attentive. He goes the extra mile to ensure team and guest happiness, creating a positive, motivated atmosphere that enhances business performance.
How can I book Peter Avis for my next event?
Email peter.avis@getapeptalk.com or call us on +44 20 3835 2929 (UK) or +1 737 888 5112 (US), and one of our speaker agents will contact you within hours to confirm availability and fees. If you can, please include your budget upfront – it helps us fast-track your request. It’s also helpful to know the date, format (virtual or in-person), location, and a bit about your audience. As speaker agents, PepTalk can secure Peter Avis for commercial and corporate events, conference keynotes, leadership talks, celebrity brand endorsements & partnerships, personal appearances, and motivational speaking engagements. We can assist with enquiries about Peter Avis's speaking fees, availability, and booking process for private business functions, industry conferences, and team events. Please note, for media interviews, autographs, charity appearances, or personal matters, we recommend contacting Peter Avis directly.
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Not necessarily. While the speakers listed on our website may not have worked with PepTalk in the past, they are recognized professionals in the industry and known to engage in similar events and engagements. We work with a wide variety of speaker agents and talent agencies to ensure we have the best selection of speakers, hosts, comedians and entertainers available.

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