Available to book
Claire Harper
Marketing
Customer Experience
Change Management
Claire Harper helps organisations build purposeful brands and lead through change with confidence. A retail marketing expert, she works with teams at every level to sharpen brand strategy, sponsorship, and multichannel marketing, drawing on senior roles at Ocado, Sainsbury's, Argos, and Mamas & Papas.
Advertising
Public Relations
Retail
Executive
Women in Business
Female Empowerment
Professional Development
Business Consulting
Mentor
Motivational
Founder
Entrepreneur
Start-up
Claire Harper is a business leader with a career spanning senior marketing and brand roles at some of the UK's most recognised retail organisations, from Argos and Ocado to Sainsbury's and Mamas & Papas.
Claire joined Ocado at 26 as Head of Customer Acquisition and was quickly promoted to Head of Marketing, helping shape the brand's identity during the formative years of online grocery retail. She later joined Sainsbury's under CEO Justin King to help reinvigorate the brand, where she led the successful launch of their multichannel customer experience. At Mamas & Papas, she became the company's first female board director, charged with growing the brand in the UK and internationally.
In 2012, Claire founded IndiaCoco, an award-winning multichannel childrenswear retailer, from her dining room. The business became a market leader in its category before Claire moved back into retail, consultancy, and non-executive director work.
Across her speaking, Claire draws on her breadth of experience to address the realities of leading change, building brands, and navigating entrepreneurship. Audiences leave with practical frameworks for customer-centric thinking and the recipe for achieving success as a team.
Her talks connect real-world commercial outcomes to the human decisions behind them, making her a credible and grounded voice for leadership teams, marketing professionals, and entrepreneurial communities alike.
Topics, sessions and talks
Claire Harper discusses the essential tools for capturing the hearts and minds of both new and loyal customers. She emphasises the importance of customer engagement in today’s social media landscape, where positive interactions and reviews can significantly enhance brand loyalty. Claire shares lessons from her own experience, highlighting the value of building relationships with clients and understanding their needs. Attendees will learn strategies for fostering customer retention and innovative approaches to stay ahead in a competitive market.
Claire Harper emphasises the necessity of adapting customer strategies in today's dynamic retail and digital environment. She illustrates how customer segmentation, embracing change, and leveraging technology contribute to successful brand launches and growth. Attendees will learn to effectively segment their customer base, embrace innovation, and prioritise customer feedback, equipping them with essential tools for sustainable brand development.
Claire Harper discusses the ongoing challenge of the male-dominated business and retail sectors, highlighting the persistent gap in female leadership. She stresses the significance of self-belief, confidence, and risk-taking for women aiming for success. Drawing from her retail experience, Harper underscores the impact of male leaders who support women in senior roles. Attendees will learn effective strategies to empower women and foster meaningful change in the business landscape.
Claire Harper emphasises the importance of leading from the front, embracing change, developing talent, and empowering colleagues to build a motivated and energetic team. Drawing from her experience in change management at brand leaders like Sainsbury's, she highlights the necessity of cultural shifts to support transformation. Attendees will learn effective strategies for implementing change management and fostering a supportive organisational culture.
Claire Harper shares her journey of transitioning from a corporate marketing director at Mamas and Papas to launching her own children's wear brand, India Coco. Balancing family life with her passion for entrepreneurship, Claire emphasises the challenges of startup life and the importance of learning from failures. Her experience highlights the significance of making decisions on one's own terms and the inspiration drawn from working with innovative founders. Attendees will learn how to navigate the ups and downs of starting a business.
Testimonials
often considered together
Alessandra Bellini
Marketing
Business Strategy
Customer Loyalty
frequently asked questions
Something we've not covered here?
Email claire.harper@getapeptalk.com or call PepTalk on +44 20 3835 2929 (UK) or +1 737 888 5112 (US), and one of our speaker agents will contact you within hours to confirm Claire's availability and fees. If you can, please include your budget upfront – it helps us fast-track your request. It’s also helpful to know the date, format (virtual or in-person), location, and a bit about your audience.
Claire Harper draws on case studies from her own career — including her time at Ocado, Sainsbury's, and her founding of IndiaCoco — to ground strategic frameworks in real commercial outcomes, connecting business decisions to measurable results in customer acquisition, brand growth, and multichannel retail.
Claire Harper speaks on marketing and branding, customer segmentation and retention, and women in business and leadership. She founded IndiaCoco, an award-winning multichannel childrenswear retailer, and has held senior marketing roles at Ocado, Sainsbury's, and Mamas & Papas, where she became the company's first female board director.
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Three to six months ahead is comfortable for most events, and 12 months is better for large conferences, peak-season dates or one specific in-demand speaker. Shorter timelines are workable, and PepTalk regularly fills last-minute and replacement bookings within days. Availability is the constraint, so get in touch as soon as you have a date.
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