Available to book

Customer service speaker & author

Jeff Toister

Customer Experience

Customer Loyalty

Behavioural Science

Transform customer service cultures with Jeff Toister, speaker and bestselling author. Jeff works with leadership teams to develop customer-focused strategies and enhance employee engagement, delivering expertise recognized by Global Gurus through his training programs reaching over 3 million professionals worldwide.

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Trusted by ICMI, Global Gurus, LinkedIn Learning

Jeff Toister

Los Angeles, United States

Starting from

$11k–25k

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Book Jeff

Los Angeles, United States

Starting from

$11k–25k

Send an email

loading@getapeptalk.com

Give us a call

+44 203 835 2929

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Instant quote

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No upfront fee

•

Vetted speaker

Jeff Toister's biography

Educator

Business Consulting

Mentor

Thought Leader

Business Leader

Author

At a glance

Bestselling author of customer service books
Consultant for customer-focused culture development
Dynamic keynote speaker and trainer

Jeff Toister had a challenging start in customer service, facing a failure during his first interaction. This experience ignited a passion for learning and improving service quality. Today, he is an author, consultant, and trainer dedicated to helping leaders create customer-focused teams. As a bestselling author, Jeff has written four books on customer service, including The Service Culture Handbook, which provides a practical approach to fostering a customer-centric mindset among employees. His free newsletter, Customer Service Tip of the Week, is subscribed to by over 12,000 professionals globally, and Global Gurus has recognised it as one of the top training programmes in the field. In his consulting role, Jeff assists organisations in developing customer-focused cultures. His services include crafting mission statements, enhancing employee engagement, and conducting customer service assessments. He offers one-on-one coaching to help leaders cultivate and maintain a strong customer service culture. As a trainer, Jeff engages teams through dynamic keynote presentations that are interactive and practical. His video-based training courses on LinkedIn Learning have reached over 3 million viewers, with his Customer Service Foundations course being the most-watched customer service course on the platform.

Jeff's showreel and videos

Topics, sessions and talks

The Guaranteed Customer Experience

Jeff Toister redefines customer satisfaction by showing how an experience guarantee can promise and deliver exceptional customer journeys. He explains how top brands use guarantees to enhance loyalty and growth, while rooting out failures that cause churn. Attendees will learn what drives customer behavior, how to create an experience guarantee, and practical steps to ensure promises are kept every time.

Hidden Obstacles to Outstanding Customer Service

Jeff Toister uncovers the unseen challenges that hinder exceptional service, blending engaging stories and experiential learning with cutting-edge research. He reveals counterintuitive obstacles faced by even top professionals and provides tools to overcome them. Attendees will identify hidden barriers, explore workplace challenges, and leave with actionable strategies to elevate their customer service skills.

The Service Culture Journey

Jeff Toister guides audiences through the journey of building a customer-focused service culture, where employees proactively solve problems and go the extra mile. Using experiential activities and real-world examples, he maps out the steps to foster a committed team. Attendees will discover three ways culture shapes behavior, the essential elements of service culture, and how to inspire employees to prioritize customer obsession.

Human Service: The Skills AI Can't Replace

Jeff Toister highlights the importance of artificial intelligence in enhancing customer service efficiency. However, he emphasizes that human assistance remains essential in certain situations. Attendees will explore three uniquely human customer service skills that can provide a strategic advantage. They will learn what makes humans exceptional in service, identify scenarios requiring human intervention, and develop a plan to effectively leverage human service for delivering outstanding customer experiences.

Why we recommend booking Jeff

Book Jeff Toister as your speaker to transform your team's customer service approach. His engaging, interactive sessions provide practical insights and proven strategies to foster a customer-focused culture. With his expertise, you'll empower your team to excel in service excellence, driving loyalty and satisfaction.

Check Jeff's availability

Trusted by ICMI, Global Gurus, LinkedIn Learning

Testimonials

Jeff is one of the highest-ranked and regarded speakers at ICMI's conferences. His enthusiasm, knowledge, professionalism and overall speaking skills have been a welcome presence year after year as he brings new topics and current thinking to the program.

Patty Caron

Event Director, ICMI

What a pleasure it was to get to know Jeff on a personal level and witness his passion for the customer experience. I strongly encourage those companies that put the customer first to engage with Jeff.

Becky Anderson

Director of Vendor Relationship Management, GreatAmerica Financial Services

For most of the past 17 years, we have invited keynote speakers to present to our audience of roughly 300 service leaders, and Jeff was clearly one of the most engaging and educational presenters.

President, NorthEast Contact Center Forum

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What topics does Jeff Toister specialise in?

Jeff Toister specialises in discussing customer service, training, consulting and more.

What is Jeff Toister's speaking style like?

Jeff delivers interactive, practical presentations that engage teams and inspire a customer-focused mindset. His approachable style and expertise help leaders and employees build strong, service-oriented cultures.

How can I book Jeff Toister for my next event?

Email jeff.toister@getapeptalk.com or call us on +44 20 3835 2929 (UK) or +1 737 888 5112 (US), and one of our speaker agents will contact you within hours to confirm availability and fees. If you can, please include your budget upfront – it helps us fast-track your request. It’s also helpful to know the date, format (virtual or in-person), location, and a bit about your audience. As speaker agents, PepTalk can secure Jeff Toister for commercial and corporate events, conference keynotes, leadership talks, celebrity brand endorsements & partnerships, personal appearances, and motivational speaking engagements. We can assist with enquiries about Jeff Toister's speaking fees, availability, and booking process for private business functions, industry conferences, and team events. Please note, for media interviews, autographs, charity appearances, or personal matters, we recommend contacting Jeff Toister directly.

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Not necessarily. While the speakers listed on our website may not have worked with PepTalk in the past, they are recognized professionals in the industry and known to engage in similar events and engagements. We work with a wide variety of speaker agents and talent agencies to ensure we have the best selection of speakers, hosts, comedians and entertainers available.

Can I request autographs, personal greetings, signed merchandise, or fan mail from the speakers?

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