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Hamish Taylor - Speaker

Hamish Taylor | PepTalk Expert Speaker
Customer Experience
Customer Loyalty
Innovation
Customer Experience
Customer Loyalty

Hamish Taylor

Hamish Taylor | PepTalk Expert Speaker
Transform business performance with Hamish Taylor, speaker and innovation expert. Hamish works with global organisations to challenge conventional thinking, drive customer focus and implement cross-sector innovation, delivering insights for major companies and governments worldwide.
Get a Custom Quote
An excellent, thought provoking speaker with a brilliant topic; even though he was talking about a different industry, the messages were still relevant. | | Deloitte | https://peptalk-static-assets.s3.eu-west-2.amazonaws.com/speech-bubble-3.webp
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Hamish Taylor | PepTalk Expert Speaker
Customer Experience
Customer Loyalty
Innovation
Customer Experience
Customer Loyalty

Hamish Taylor

Hamish Taylor | PepTalk Expert Speaker
Transform business performance with Hamish Taylor, speaker and innovation expert. Hamish works with global organisations to challenge conventional thinking, drive customer focus and implement cross-sector innovation, delivering insights for major companies and governments worldwide.
Get a Custom Quote
An excellent, thought provoking speaker with a brilliant topic; even though he was talking about a different industry, the messages were still relevant. | | Deloitte | https://peptalk-static-assets.s3.eu-west-2.amazonaws.com/speech-bubble-3.webp
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 | PepTalk Expert Speaker
Hamish Taylor | PepTalk Expert Speaker
Hamish Taylor
Edinburgh, United Kingdom
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Hamish Taylor | PepTalk Expert Speaker

Hamish Taylor Speaker Biography

Hamish Taylor Speaker Biography

PepTalk Speech Bubble
Former CEO of Eurostar and Sainsbury's Bank
PepTalk Speech Bubble
Head of Brand Management at British Airways
PepTalk Speech Bubble
Expert in customer-led transformations and innovation strategies
Hamish Taylor, an award-winning CEO and inspirational speaker, has had a distinguished career spanning several major companies.
He began at Procter and Gamble, moved to consultancy firm Price Waterhouse, and then joined British Airways.
He later became CEO of Eurostar, The Channel Tunnel railway, and subsequently CEO of Sainsbury’s Bank.

Throughout his career, Hamish has driven significant business growth by challenging conventional practices.
His innovative approach has made him a sought-after advisor for organisations worldwide across various industries.
The Inspired Leaders Network dubbed him “Masterthief” for his ability to transfer ideas between sectors effectively.

Hamish’s keynotes are known for their engaging and thought-provoking content, combining real-life stories with practical advice.
He regularly appears in broadcast media and advises some of the world’s largest companies and governments on innovation, customer focus, and leadership.
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How can I book Hamish Taylor for my next event?  

Email hamish.taylor@getapeptalk.com, or call us on +44 20 3835 2929 (UK) or +1 737 888 5112 (US), and one of our speaker agents will contact you within hours to confirm availability and fees. If you can, please include your budget upfront – it helps us fast-track your request. It’s also helpful to know the date, format (virtual or in-person), location, and a bit about your audience.

PepTalk are speaking agents for Hamish Taylor. They are available to book for corporate events, conference keynotes, leadership talks, celebrity endorsements, personal appearances, and motivational speaking engagements. We can assist with enquiries about Hamish Taylor's speaking fees, availability, and booking process for private business functions, industry conferences, and team events — just email hamish.taylor@getapeptalk.com and we'll be happy to help!

For media interviews, charity appearances, or personal matters, we recommend contacting Hamish directly.

What topics does Hamish Taylor specialise in?  

Hamish Taylor specialises in discussing innovation, customer focus, leadership and more.

What is Hamish Taylor's speaking style like?  

Hamish delivers thought-provoking, relevant sessions that challenge conventional thinking. He engages audiences with practical insights, tailored content, and a clear focus on customer perspective, exceeding expectations across diverse industries.

Does Hamish Taylor offer virtual speaking engagements?  

Yes, Hamish Taylor offers virtual speaker bookings for webinars, online conferences, and remote or distributed team engagements.

Why We Recommend Booking
Hamish

Book Hamish Taylor for his dynamic, thought-provoking keynotes that blend real-world success stories with practical tools. His unique insights, drawn from leading major companies, will inspire your team to challenge norms and drive significant growth. Perfect for innovation, customer focus, and leadership development.
Check fees and availability
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Hamish Taylor's Showreel and Videos

Discover why event organisers, business leaders, and audiences worldwide recommend
Hamish Taylor
An excellent, thought provoking speaker with a brilliant topic; even though he was talking about a different industry, the messages were still relevant. | | Deloitte | https://peptalk-static-assets.s3.eu-west-2.amazonaws.com/speech-bubble-3.webp
Hamish helped us to start to think of our customers in a different way and to look outside our own industry. I had high hopes and expectations for the session and I am delighted to say Hamish exceeded them! In particular, I valued the way Hamish was spot on the briefing[...] | | Pfizer | https://peptalk-static-assets.s3.eu-west-2.amazonaws.com/speech-bubble-2.webp
This is some text inside of a div block.
This is some text inside of a div block.
An excellent, thought provoking speaker with a brilliant topic; even though he was talking about a different industry, the messages were still relevant. | | Deloitte | https://peptalk-static-assets.s3.eu-west-2.amazonaws.com/speech-bubble-3.webp
This is some text inside of a div block.
An excellent, thought provoking speaker with a brilliant topic; even though he was talking about a different industry, the messages were still relevant. | | Deloitte | https://peptalk-static-assets.s3.eu-west-2.amazonaws.com/speech-bubble-3.webp
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Hamish Taylor

Tell us what you’re planning, and we’ll match you with a speaker your audience won’t stop talking about. (We’re here to make it easy.)
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Customer Experience
Customer Loyalty
Innovation

Hamish Taylor

Transform business performance with Hamish Taylor, speaker and innovation expert. Hamish works with global organisations to challenge conventional thinking, drive customer focus and implement cross-sector innovation, delivering insights for major companies and governments worldwide.

Hamish Taylor
Hamish Taylor
Edinburgh, United Kingdom
Book Hamish Taylor
Speech Bubble
Enquire Now
Send us your event details
Email Icon
Email
hamish.taylor@getapeptalk.com

Hamish Taylor Speaker Biography

PepTalk Speech Bubble
Former CEO of Eurostar and Sainsbury's Bank
PepTalk Speech Bubble
Head of Brand Management at British Airways
PepTalk Speech Bubble
Expert in customer-led transformations and innovation strategies
Hamish Taylor, an award-winning CEO and inspirational speaker, has had a distinguished career spanning several major companies.
He began at Procter and Gamble, moved to consultancy firm Price Waterhouse, and then joined British Airways.
He later became CEO of Eurostar, The Channel Tunnel railway, and subsequently CEO of Sainsbury’s Bank.

Throughout his career, Hamish has driven significant business growth by challenging conventional practices.
His innovative approach has made him a sought-after advisor for organisations worldwide across various industries.
The Inspired Leaders Network dubbed him “Masterthief” for his ability to transfer ideas between sectors effectively.

Hamish’s keynotes are known for their engaging and thought-provoking content, combining real-life stories with practical advice.
He regularly appears in broadcast media and advises some of the world’s largest companies and governments on innovation, customer focus, and leadership.

Why We Recommend Booking Hamish

Book Hamish Taylor for his dynamic, thought-provoking keynotes that blend real-world success stories with practical tools. His unique insights, drawn from leading major companies, will inspire your team to challenge norms and drive significant growth. Perfect for innovation, customer focus, and leadership development.

Hamish Taylor's Showreel and Videos

Martin Gutmann TEDx talk explaining why good leadership often looks boringDr Mark Bloomfield explaining why many AI strategies fail in organizationsErik Qualman discussing whether artificial intelligence is overhyped in business and technologyJo Fairley speaking about how she built a multimillion-pound chocolate business

Topics, Sessions And Talks

Understanding Your Customer

Hamish Taylor emphasizes the need to change how we understand our customers, whether they are internal or external. By shifting our perspective, we can uncover new insights and avoid repetitive solutions. Drawing from real cases in his background, Hamish will illustrate concepts like soft insights, the customer’s customer, the ability to share, blank sheet thinking, and focusing on the individual. Attendees will learn how these approaches have led to new understandings for his many clients.

The Customer Promise Model

Hamish Taylor's customer promise model emphasizes that customers buy benefits, not just products or services. This approach, developed in consumer goods and applied by Hamish at BA, Eurostar, Sainsbury's, and various service industries, redefines the value offered to customers. By focusing on customer benefits, businesses can achieve significant breakthroughs in innovation and ensure the customer is at the heart of all activities. Attendees will learn how to implement this model to enhance customer value and drive major improvements in their organizations.

How To Harness Cross-Innovation

Hamish Taylor emphasizes the importance of seeking breakthroughs by looking beyond one's current environment. As an outsider in various industries, he has witnessed firsthand the benefits of introducing fresh perspectives, such as yacht designers creating airplane beds and Disney improving airport queuing. Hamish will demonstrate how this approach can be applied to leadership, processes, and emotions. He draws lessons from diverse fields, including business, sports, the arts, and education. Attendees will learn how to harness innovative thinking from various sources to drive success in their own organizations.

Transforming Your Customer Engagement

Hamish Taylor emphasizes that engaging with both internal and external customers goes beyond mere communication. Drawing lessons from the advertising world, he highlights the importance of ambition and actionable models from companies like BA. Hamish will share how leadership for genuine engagement demands a radically different approach. Attendees will learn innovative strategies to transform their customer engagement practices.

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Hamish Taylor

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Frequently Asked Questions

Everything you need to know about booking an expert speaker, facilitator, host or entertainment for your event.

How do I book a speaker for my event?
  • If you'd like to book one of our expert speakers, email us at hello@peptalk.com, send us a chat message or give us a call, and we’ll help you out.
  • We’ll take your event details — topic, audience, budget, date, and location — and create a custom speaker proposal for you within 48 hours.
  • If you already have someone in mind, that’s okay too; just let us know their name! Even if they aren't listed publicly on our website, we have a huge network and work with almost everyone.
  • Once you've reviewed our speaker propsal and have selected and expert shortlist, we'll double check availability and fees with your chosen expert.
  • You're welcome to have a chemistry call with the speaker before making the final decision, too.
  • Next, we'll send out contracts to confirm the booking. One of our experienced event producers will liase with both you and the talent on the finer details, and arrange travel if necessary, taking the stress off your plate.
Have all the speakers on the website previously worked with PepTalk?

Not necessarily. While the speakers listed on our website may not have worked with PepTalk in the past, they are recognized professionals in the industry and known to engage in similar events and engagements. We work with a wide variety of speaker agents and talent agencies to ensure we have the best selection of speakers, hosts, comedians and entertainers available.

Can I request a speaker to send a personal greeting?

We do not accommodate requests for birthday messages or any other personal, non-commercial contact with the speakers, comedians or entertainers.

How much do speakers and comedians cost?

We work with speakers across a variety of fee ranges, giving you the flexibility to choose someone who fits your event's needs. Virtual keynote fees in the UK and Europe typically start at £2,000, while in-person top-tier speakers can reach £25,000. In the US, virtual in-person fees range from $5,000 to over $100,000, depending on the speaker and format, such as after-dinner talks, conference keynotes, Q&As, or podcasts. Comedians generally start at £1,500 or $2,000 for a 20-minute set.

Our goal is to help you find the speaker who best matches your event’s goals and budget. We take the time to understand your event, objectives, and audience to recommend the right fit. The most expensive option isn’t always the best one, and our priority is finding the ideal speaker or expert for your needs; not the highest-priced one.

Reach out for personalised recommendations and detailed information on specific speaker fees. We’re here to offer a tailored service and are always happy to discuss your unique requirements!

How does PepTalk work? Is there a charge?

There’s no additional cost for our services beyond the speaker fee — simply contact us to find the right speaker for your next business or team event. We can also work with your corporate procurement team to negotiate favourable long-term rates, simply email hello@getapeptalk.com for more information.

Why work with PepTalk?

Partnering with PepTalk means elevating your events with our curated roster of top motivational speakers, industry experts, delivering punchy keynotes that leave a lasting impact. From talent selection, to contracts and logistics, we handle it all. We have global expert network, with over 3000 speakers from over 33 countries on our line-up.

We also provide a full range of talent, from event hosts and moderators to interviewers and corporate entertainment, ensuring your event’s success from start to finish.

What are PepTalk workshops?

PepTalk workshops are interactive learning experiences for leaders at all levels, blending theory with practical insights from industry experts. These programs, led by experienced facilitators, are designed to drive real mindset changes and equip participants with actionable skills. Workshops can be customised to meet your organisation's specific needs. Explore our workshop examples and contact us today to learn how your team can benefit.

How can I report an issue or make changes to an expert profile?

If you notice something that needs attention or have any queries regarding an expert speaker profile, feel free to email us at experts@getapeptalk.com, and we’ll be happy to assist.

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